About the Swiss Railways
Switzerland Travel Centre (STC) operates the webshop of the Swiss Federal Railways (SBB) since 1998. We started working with them in 2004.
Questions about your pending order?
For privacy reasons, we do not have access to detailed information about orders you place. If you have placed an order and have a question about it, please email Switzerland Travel Centre (in English or German) and include the following information:
- Your name, address (country included) and phone number;
- Where you placed your order (MySwissAlps.com);
- When you placed your order;
- Which rail pass you ordered;
- Your departure date from home;
- It helps to include the confirmation email that you should have received.
Please copy your message (cc) to email@example.com so that we are aware of your question and can help if necessary. If your inquiry is urgent, please call Switzerland Travel Centre and refer to your e-mail.
For any questions that are not about pending orders, please feel free to contact us!
Contact information Switzerland Travel Centre worldwide
Please contact Switzerland Travel Centre UK & Ireland if you live there.
Contact information Switzerland Travel Centre UK & Ireland