[Miggles]

24 January 2024 at 14:59:36 #1090720

I went online on the RhB website given to me by My Swiss Alps to make seat reservations. I picked my seats and paid for them.  I see the withdrawal on my bank transactions. What I didn’t receive is a confirmation. Do they send a separate confirmation by email?  I can see that those seats now show not available. How can I prove I bought those seats for my May 23 trip???I am not sure how to reach them to get this settled.  I do have the phone number for the Tirano station.  Should I call?

Miggles

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[Yolanda]

24 January 2024 at 15:29:43 #1090722

Hi Miggles,

An email confirmation should be received to the email address you provided when you processed the seat reservation.  Did you also check your spam / junk file, incase it went there?

If not, of course you can call, or there is also contact form on the RHB website. Scroll to “Other websites of interest”.

• https://www.myswissalps.com/activity/bernina-express/

Keep us posted.

Kind regards,

Yolanda

[Miggles]

24 January 2024 at 16:07:51 #1090724

Yolanda,

I tried to call but I get a message it wouldn’t go through.  I will try their website.

Thanks,

Miggles

[Yolanda]

24 January 2024 at 16:48:03 #1090731

Thanks for the update Miggles.

I am sure all will be fine, especially if payment has been processed.

Kind regards,

Yolanda

[Miggles]

24 January 2024 at 17:19:14 #1090732

Yolanda,

My call went through but it was not in English.  I went to the website and scrolled down but never saw “Other websites of interest”. I did a live chat and she gave me a couple of webites and an email address. I chose emailing them at [email protected].   I am not sure how that will work.  It’s making me nervous.

Miggles

[Yolanda]

24 January 2024 at 18:21:16 #1090733

Hi Miggles,

Yes, that’s the email address I would use.  They sometimes take a while to reply but they do reply.  Probably tomorrow, they will respond as it’s already 6.20pm here.

Kind regards,

Yolanda

 

[DebH]

25 January 2024 at 9:41:58 #1091477

Hi Miggles, I have emailed them and did get a reply, but it took a day or two.

I got an email after reserving our seats that had a link to a .pdf with a barcode and the dates, time and seat numbers.  The email had details of what I had booked, including our charcuterie platter and glass of wine.

[Miggles]

31 January 2024 at 17:18:07 #1106406

Yolanda,

I finally received my seat reservations on Monday!! Thank you and Deb. H for your responses. I had put a wrong email address!!  I usually always doubler check. I will from now on. Now to get my Swiss Travel Pass.

Miggles

[Yolanda]

31 January 2024 at 17:22:30 #1106407

Hi Miggles,

So glad you wrote.  I was starting to wonder…..  So happy to hear it all worked out 🙂

I am sure the purchase of your Swiss Travel Pass will be smoother!

Some purchase options, if need be here:  https://www.myswissalps.com/travel-ticket/swiss-travel-pass/#tickets

Kind regards,

Yolanda