Help! Wrong starting date on Bernese Oberland Pass

Help! Wrong starting date on Bernese Oberland Pass

Share this page on Facebook Share this page on Google+ Share this page on Twitter Print this page
Create an account to receive an e-mail when someone replies to this thread
Posts: 3. This thread is closed.
ldorland
ldorland
26 posts
active member
Jul 30, 2016 - 10:17 PM

Help! I must be a complete idiot.

I thought I finally figured out how to order our 5 Bernese Overland Regional passes online. But when I finished the order (paid $1200 with MasterCard) and printed them out, the start date was 09.08. I could swear I put in 14.08!

The website says "No Refunds". I don't want a refund. I just want the date changed to Aug. 14.

We leave early tomorrow morning early for the Netherlands and won't arrive in the Bern area in Switzerland until Aug. 14.

What can I do? I sent an email to ticketshop@sbb.ch, but I don't know if that is the best approach. Arghhhhh!

Arno
Arno
7726 posts
expert &
moderator
Jul 31, 2016 - 9:08 AM

Hi Idorland,

I'm sorry to hear that! You'd best contact the retailer you purchased from. If it's the SBB, then that e-mail address seems fine to me. Please let us know if they fixed it for you, or if you have any further questions.

Slowpoke
Slowpoke
2657 posts
expert
Jul 31, 2016 - 8:41 PM in reply to ldorland

Hi Liz-

<<"Help! I must be a complete idiot.">>

Seems unlikely.

i do it all the time for hotel reservations. ;-(

Good luck getting it fixed. My fingers are crossed. Makes it hard to type. ;-(

Slowpoke

ALL SWISS RAIL PASSES

Find out how the several passes work, what they cost and where to buy.

More

HOW TO PICK THE BEST PASS

Having trouble finding the right rail pass? Learn how to pick the one that best fits your plans.

More

THINGS TO DO IN SWITZERLAND

Suggestions for day trips and hiking trails in the Swiss Alps.

More

THE HOTELS WE SUGGEST

Browse the hotels that we like. Budget hotels, hotels near the rail stations, mid class hotels, luxurious 5-star hotels, airport hotels and more.

More

More on MySwissAlps.com

Swiss tips in your mailbox

Sign up to receive our newsletter and the latest forum messages. The best way to prepare for your trip!

Sign up

Get a customized itinerary for your trip

Let Swiss travel consultants create a customized itinerary. They can arrange for your entire trip.

More
© MySwissAlps.com 2002-2016