Apr 8, 2020 - 1:44 PM
I also booked two self catering accommodations through booking.com. One in Basel that we paid the full cost up front, the second one in Interlaken that we were due to pay the full cost on arrival. Both places were on a non-refundable basis. I emailed booking.com on the 17th March to say that we would not be able to travel to Switzerland and asked if there was a possibility that we could get a part refund. The property in Basel said No and the property in Interlaken waived the total cost. 1 out of 2, so happy.
On the 2nd April, I started filling out a travel insurance claim form to reclaim money for the Basel property but decided to approach the company direct. They said that I needed to go through booking.com to cancel the property and also stated that due to circumstances that they might refund. I still wasn't expecting a full refund but once I cancelled the booking , I got two automatic emails to confirm that a full refund would be processed. I was very happy that I didn't cancel the booking when I originally got in touch in March as the outcome would probably have been different.
I also had no problem getting full refunds from SBB and STC for Saver Day Passes and Swiss Travel Passes.
I was delighted and very grateful that our accommodation & train pass providers have refunded in full. We will visit Switzerland as soon as we can & will book our accommodation and train tickets through the same companies.
All that we've left to approach to get refunds from are for our flights and concert tickets - both I thought would be no problem at all but looks like will be the most problematic!!
I should have said, our holiday dates were 10th April to 18th April.