Apr 13, 2015 - 11:20 AM
You're welcome ivanlyf. If you order a pass well before your travel date they usually ship it later, about 3 weeks before the travel date, unless specifically requested otherwise. But in any case you should have received a confirmation e-mail directly after ordering. Well, you have contacted them so I guess you'll soon know whether or not your order has been processed.When will you arrive in Switzerland?
If ordering the pass failed somehow, you could consider ordering it from your local reseller in Singapore instead: raileurope.com.sg/pass/swiss-pass. That's cheaper anyway. For all prices, please see here.
If you prefer to book a seat for a Swiss train, you can do so through the same website at this page: raileurope.com.sg#tab3. Not all trains can be booked. In your case you best try the leg from Brig or Visp to Geneva (not the airport). Of course you can simply stay seated for the last few minutes from Geneva to Geneva airport. You can arrange for this in Switzerland as well.
I hope this will be cleared up quickly for you!