Raileurope-world.com

Raileurope-world.com

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Posts: 4. This thread is closed.
crgordon
crgordon
2 posts
new member
Mar 23, 2015 - 12:58 PM

Arno,

On the MySwissAlps web site I have found very useful information about Switzerland - thank you.

I also "clicked through" the MySwissAlps listing for Raileurope-world and went to their site and purchased a 5 day, four country select rail pass. After purchase they have been non-responsive and wonder if you have contact information since what I have found on Trip Advisor is that Raileurope-world has questionalbly poor customer service.

I come to you for assistance as the Raileurope-world site is one of two choices you recommend and thought you may have encountered this issue in the past and have found assistance with them due to your relationship and your recommendation of their company.

Thank you in advance for your response.

gordon

Arno
Arno
7719 posts
expert &
moderator
Mar 23, 2015 - 1:41 PM

Hi Gordon,

Glad to hear our site is useful! As for raileurope-world.com: contact links to all Rail Europe sites can be found here. I had not heard of the poor customer service before, but thanks for letting me know! Of course I will help you out if required. If you don't get a response through their contact page, you can give them a call. I will e-mail you the phone number.

Does this help you out so far?

crgordon
crgordon
2 posts
new member
Mar 23, 2015 - 1:52 PM in reply to Arno

Arno,

Your site is something that helped us decide to include Switzerland in our June journey - gorgeous photography, very persuasive.

As to Raileurope-World - after multiple days of trying to find a way into their kingdom, I finally found a link that offered a chat session and the person was very helpful in providing a tracking number. And also confirmed the annoying fact that they sent the tickets to Florida when I specifically instructed the tickets be sent to Costa Rica. However, all of this will be a distant memory by the time we arrive in Switzerland and enjoy the tranquility of the mountains

Thank you, Arno for your very prompt response and offer of assistance. And feel to call upon us if you ever decide to come to the Costa Rica, The Switzerland of Central America.

gordon hein

Arno
Arno
7719 posts
expert &
moderator
Mar 23, 2015 - 2:01 PM
Great that it's all cleared up now Gordon. Have a wonderful stay in Switzerland!

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