[Removed user]

4 May 2020 at 1:22:08 #825540

I purchased 2 swiss half fare cards through Klook in November 2019 and received them from Rail Europe for 1 months travel from 18th May 2020. I have requested a refund from Klook and they will only refund 85%of the cost. Is this correct since we cannot travel to switzerland nor is the Bernina express running.

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[Removed user]

4 May 2020 at 4:49:45 #932365

Hello Kddale123 and Welcome to MySwissAlps,

Both Klook and RailEurope are partners of MySwissAlps and I am sure you will receive the same refund as other travellers. Sometimes a fee is deducted for administrative work done, which might explain the 85% refund of your Swiss Half Fare Card.

Find the contact details below:
http://www.myswissalps.com/aboutus/partners/raileurope and http://www.myswissalps.com/coronavirus/planning

Maybe another traveller has more input or a personal experience to share.

Best,
Steph

[Arno]

4 May 2020 at 5:18:22 #932366

Hi Kddale123,

According the Klook’s page at https://www.klook.com/en-US/article/8219-europe_train_announcement/, a full refund should apply if you request for that before May 18. They only talk about the Swiss Travel Pass, but the Swiss Half Fare Card falls within the same product category of Swiss Travel System passes, and normally cancellation policies are exactly the same. I recommend to refer to that page and see what they say.

[Malang85]

4 May 2020 at 6:34:01 #932367

Hi

Greetings for the day!!!

I booked tickets in Geneva to Paris TGV Lyria through klook on non refundable basis for May month. I simply emailed to klook that I wish to travel to Switzerland for given dates but due to COVID 19 pandemic, this travel seems impossible for me. The conditions are beyond our control therefore Full refund should be processed.

Klook rep suggested that flight cancelation certificate or emailfrom airlines should be produced to them. This airlines’ email or certificate should depict that flight is cancelled by airline & not the travellers and name of passengers(as on TV lyria ticket/swiss half fare card) should be mentioned clearly.

I submitted the email from airlines to klook and I got refund in 3 days. Thanks to klook they are really quick.

[Yeatesp]

4 May 2020 at 11:26:40 #932368

I have the same situation with the half fare card. I had to post the vouchers back to klook in China at my expense $17.70 Australian and was advised I would only receive 85% even though Swiss were apparently giving full refunds. It took quite some time but I guess that was more due to the postage but I did receive a refund which was around 85%. I am trying to claim the balance on travel insurance.

[Arno]

11 May 2020 at 17:00:46 #932369

Hi Kddale123 and Yeatesp,

If you’re willing to share your Klook order ID, I will try to find out more details and see if there’s a way to get a better refund.

[Yeatesp]

11 May 2020 at 22:29:59 #932370

Hi Arno, thank you for your offer, my order ID is KRX683729

[Removed user]

11 May 2020 at 23:37:14 #932371

Hi Arno,

Thank You for your offer to help, I emailed Klook last week about the refund but have not received a reply, sent our half fare cards back to china last week for $17.70 Aud postage. Our Klook booking reference is NBQ965127

[Arno]

12 May 2020 at 4:17:05 #932372

Thank you Kddale123 and Yeatesp. I will reply here as soon as I hear back.

[Arno]

18 May 2020 at 5:25:22 #932373

Hello Kddale123 and Yeatesp,

Klook is still researching this, and they may reach out to you to ask for some additional information. Please give them some time to look into this. I will reply back here if they have news.

[Yeatesp]

18 May 2020 at 8:16:19 #932374

Thanks Arno

[Removed user]

19 May 2020 at 0:03:16 #932375

Thank You

[Arno]

13 June 2020 at 5:56:36 #932376

The follow up can be found here: http://www.myswissalps.com/forum/topic/full-swiss-half-fare-card-refund-klook.