Oct 5, 2019 - 1:54 PM
in reply to Milantravels
Hi Milantravels! Let's have a look at your questions:
Yes, the CHF 16 for seat reservations is correct. Apart from that, you need an upgrade ticket to 1st class if you have a 2nd class ticket or Swiss Travel Pass. Prices depend on the exact leg you're choosing. Normally, an upgrade for the entire train and boat section would cost CHF 29,-, and a class upgrade for only the train section would cost CHF 17,50. I don't know where your CHF 23 comes from. Maybe you explained you'd get out in Treib and (accidentally) only got an upgrade for the leg up to Treib but not for the remaining part? That could explain the non-standard fare you've been being paying. Or could you have bought a train ticket for the entire route, rather than a combined train-boat ticket, which wasn't discovered during your first boat check?
Please find explanation on the obligatory class upgrade and seat reservation fees at www.myswissalps.com/go tthardpanoramaexpress/ tickets. You'll also find a link to standard price overviews at the bottom under "More information".
If you're still insecure, I'd recommend to contact the company you bought your upgrade ticket and seat reservation from. They should be able to explain what they've sold, especially if you attach a copy or screenshot of both your upgrade ticket as well as your reservation.