Jun 26, 2016 - 9:55 AM
Hi Michelle,
I'm sorry to hear that! Something must have gone wrong. I am not sure where you purchased, but assuming it is the Swiss Railways, contact information can be found in the order confirmation e-mail and here as well. I'm sure they can solve this for you.
Last modified on Jun 26, 2016 - 9:56 AM by Arno