Jun 5, 2017 - 5:39 PM
in reply to Lucas
Hi Lucas and Arno,
just wanted to update that the passes didn't show upon our arrival in Zurich so we went ahead and bought new ones at the sbb office. Meanwhile, I had emailed happy rail before our flight requesting to cancel and hoping they'd be kind enough to.
Good news is that someone checked their email in the afternoon despite it being a holiday and they agreed to do a refund!
It is a huge weight of my mind and a lesson learnt to not rush into things at the last minute.
We are now in wengen and look forward to the rest of our trip. Fingers crossed for clear skies as it is very cloudy today. Still, the valley and mountains are so magical! I am totally in awe of how beautiful this part of the world is.
thank you again for your help. It is deeply appreciated!