Buying companion ticket from the SBB app

  • Mahadxb
    Participant
    10 posts
    8 May 2023 at 10:01:31 #829795

    Hi! I have listed my companion in my account but when I try to purchase a saver day pass for me, for my companion it’s not discounted, it’s the original price of 61 instead of 38CHF. I don’t see any offering of a companion ticket fare . Please see attached . It’s 61 for the both of us instead of 61 for me and 38 for him.

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    Anna
    Moderator
    6274 posts
    8 May 2023 at 13:35:25 #954232

    Hi Mahadxb,

    If you have a Saver Day Pass you should be able to purchase a companion ticket for CHF38. I’m not sure why the companion ticket option is not displayed on the SBB app. You might want to try using the SBB website instead: http://www.sbb.ch/en/campaign/companion-ticket.html or buy directly from the ticket counter.

    Regards,

    Anna

    Mahadxb
    Participant
    10 posts
    8 May 2023 at 20:29:56 #954233

    Oh Nevermind I was checking for June 2nd but it’s only valid till may 31st ! Oops! Thanks for your response 🙂

    Anna
    Moderator
    6274 posts
    8 May 2023 at 21:23:42 #954234

    Hi Mahadxb,

    Ah, sadly the promotional companion ticket is only available for travel between 11 April and 31 May 🙁

    Thanks for keeping us posted.

    Regards,

    Anna

    Lucyturc
    Participant
    17 posts
    9 May 2023 at 14:13:00 #954235

    May i ask you please “companion ticket” is it for person who is traveling /helping with disabled person, or anybody “second person”, like me and my adult son?

    Anna
    Moderator
    6274 posts
    9 May 2023 at 14:34:20 #954236

    Hi Lucyturc,

    The companion ticket is a promotional ticket offered by the SBB. You can find further details here: http://www.sbb.ch/en/campaign/companion-ticket.html. The companion ticket is different from the Disability Companion Travelcard, which is only available for Swiss residents.

    Regards,

    Anna

    Lucyturc
    Participant
    17 posts
    9 May 2023 at 15:21:06 #954237

    Thank you Anna!

    Lucyturc
    Participant
    17 posts
    9 May 2023 at 16:50:20 #954238

    If i purchased already 2 Saver Day passes for full price fir aday during this timeframe, i guess it is no way “to repurchase” it for $39, all sales are final, correct?

    Anna
    Moderator
    6274 posts
    9 May 2023 at 19:07:22 #954239

    Hi Lucyturc,

    Generally, you can only exchange or refund a Saver Day Pass in exceptional cases. See http://www.myswissalps.com/saverdaypass. You can refer to the SBB website for a list of exceptional cases: http://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html

    Regards,

    Anna

    Lucyturc
    Participant
    17 posts
    10 May 2023 at 21:41:01 #954240

    So basically, I m purchasing one Saver Day pass and after that I m adding a companion and purchasing another for 39, two separate transaction, correct ?

    Yolanda
    Moderator
    2211 posts
    11 May 2023 at 9:20:17 #954241

    Hi Lucyturc,

    The purchase of a companion ticket is separate to your Saver Day Pass so yes, two transactions.

    Kind regards,

    Yolanda

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