Aug 29, 2017 - 1:05 AM
My husband and I have a booked flight on Swiss from Zurich to Geneva. We have a 3 hour wait in Zurich before our plane leaves. When I booked the plane tickets, I forgot that we would have the Swiss Travel Pass so we could have taken the train for free from Zurich to Geneva. We are debating on when we should cancel our Swiss tickets. If our flight from the U.S. is on time, it makes sense to cancel the airline tickets and take the train. If our flight is delayed a couple of hours, we may as well take the plane since we already paid for it and get to Geneva a little sooner than on the train. My question is, if we wait until we arrive in Zurich to decide whether we are canceling our plane tickets, can we just go to the Swiss counter and request a refund or is that too late? Do we need to decide beforehand?
Thank you all for your help.