Home  ▶  Get in touch  ▶  Forum  ▶  Cancellation of Swiss Travel Pass due to COVID-19

Cancellation of Swiss Travel Pass due to COVID-19

Print this page
Create an account to receive an e-mail when someone replies to this thread
Posts: 24
This thread is closed. You are welcome to log in and submit a new thread.
3717no
3717no
15 posts
new member
Mar 13, 2020 - 5:19 PM

Hello.

In January, with your tremendous help, I was able to set up a complete travel plan to Swiss in May for my family. However, due to Pandemic COVID-19, we decided to cancel and retry it in May of 2021. When I try to cancel 8 days pass for four of our family members, they told me that internet purchased passes are NOT refundable. I think I heard that usually 85% of costs is refundable. Any advice would be appreciated.

Thanks.

HL

Anna
Anna
827 posts
top member &
moderator
Mar 13, 2020 - 5:33 PM in reply to 3717no

Hi HL,

Please share from which reseller or agent you purchased the Swiss Travel Pass from? If you bought it from Happy Rail, the standard cancellation policy is 85% if you cancel before your date of travel.

The best thing to do is to contact your reseller or agent and ask for a clarification. With the current situation regarding the outbreak, I think most resellers and agents do provide some kind recourse as most countries have introduced restrictions in travel and movement. In Switzerland today, the federal office has imposed stricter measures to contain the spread including closing schools and banning events or gathering with more than 100 people.

Regards,

Anna

Last modified on Mar 13, 2020 - 5:58 PM by Arno
Yshu krishna
Yshu krishna
50 posts
active member
Mar 13, 2020 - 6:33 PM

we have booked two supersaver tickets from zurich airport to luzern.

as we have cancelled our trip we asked for a refund.

eventhough supersaver tickets are nonrefundable we got full money .

and one more thing that while we called the customer care they were so kind.

Anna
Anna
827 posts
top member &
moderator
Mar 13, 2020 - 8:40 PM in reply to Yshu krishna

Thanks for sharing Yshu krishna. That's good to know.

The current situation is quite unfortunate but hopefully things will get better soon.

Regards,

Anna

Catchlisha
Catchlisha
26 posts
active member
Mar 14, 2020 - 12:28 AM in reply to 3717no

Hi

I was able to get full refund. I have shared my experience here

www.myswissalps.com/forum/topic/sbb-customer-care-email-address#nua_raDW9mqS6v8AAFcRTQ

Regards

Lisha

Yshu krishna
Yshu krishna
50 posts
active member
Mar 14, 2020 - 12:25 PM

Now I am trying to get a refund from train line for Tgv lyria from Basel to Paris.

I have filled their refund form but still no response from their side I am due to travel tomorrow I have called the customer care but the customer care only deals with UK bookings they don’t have any online call centre for Europe .

please anyone advice on this

thank you

Anna
Anna
827 posts
top member &
moderator
Mar 14, 2020 - 1:15 PM in reply to Yshu krishna

Hi Yshu krishna,

Did you buy the tickets from SBB or from the French counterpart?

Anna

Yshu krishna
Yshu krishna
50 posts
active member
Mar 14, 2020 - 1:17 PM

From trainline

Anna
Anna
827 posts
top member &
moderator
Mar 14, 2020 - 3:14 PM in reply to Yshu krishna

Hi Yshu krishna,

Have you tried this link? faq.trainline.eu/article/172-cancel-and-refund-my-ticket

Anna

Last modified on Mar 15, 2020 - 11:04 AM by Arno
Yshu krishna
Yshu krishna
50 posts
active member
Mar 14, 2020 - 4:53 PM in reply to Anna

yes anna.

the ticket i bought was non refundable :(.

so its showing cannot be exchanged or refunded.

Last modified on Mar 14, 2020 - 4:54 PM by Yshu krishna
Anna
Anna
827 posts
top member &
moderator
Mar 14, 2020 - 5:58 PM in reply to Yshu krishna

Hi Yishu krishna,

I know that SBB is offering goodwill refunds to travellers who have had to cancel their trips due to the outbreak. I think it's worth contacting the agent again in writing and at least request for a clarification. Have a look at this: www.thetrainline.com/trains/coronavirus-travel-information

Hope that helps.

Safe travel and regards,

Anna

Last modified on Mar 15, 2020 - 11:02 AM by Arno
Yshu krishna
Yshu krishna
50 posts
active member
Mar 15, 2020 - 9:46 AM in reply to Anna

Hi anna

they are ready to refund the full amount except the booking fee($5).

thankyou anna:)

Suzanne
Suzanne
344 posts
top member
Mar 15, 2020 - 12:28 PM

Hello Yshu krishna,

I am happy to read that you are able to get a full refund minus the admin fees!

Best regards,

Suzanne

Yshu krishna
Yshu krishna
50 posts
active member
Mar 15, 2020 - 12:38 PM in reply to Suzanne

yes suzzane😊

3717no
3717no
15 posts
new member
Mar 16, 2020 - 8:56 PM

I am happy for Yshu. I have purchased the passes via different agent (see below). They are going to charge 360 CHF (90CHF per person) which is high so I didn't cancel it yet. If anyone used this agent and was successful to get better deal, please share information with me? Thanks. HL

STC Switzerland Travel Centre AG

switzerlandtravelcentre.com


STC Switzerland Travel Centre AG is a company owned by hotelleriesuisse, Switzerland Tourism and SBB - The Swiss Railway.

Arno
Arno
14315 posts
expert &
moderator
Mar 17, 2020 - 6:54 AM

Hi HL,

STC is the official tourist web shop of the Swiss Federal Railways (SBB). What did you spend on the passes? As Anna mentioned, the regular refund is 85%. But STC had a statement on their website that I am double checking at the moment (www.myswissalps.com/forum/topic/swiss-travel-pass-sbbstc-refund-policies). The remaining 15% may or may not be refunded if you have travel insurance with a cancellation policy.

I'll get back to you here as soon as I have more details.

Arno
Arno
14315 posts
expert &
moderator
Mar 17, 2020 - 1:31 PM

Hi again HL,

Switzerland Travel Center now offers a full refund for all passes for travel up to 30 April 2020. Please contact them to arrange for that: www.myswissalps.com/aboutus/partners/sbb.

I have updated this in www.myswissalps.com/forum/topic/does-the-corona-virus-affect-trips-to-switzerland as well. In case this policy is changed or extended I will update there too.

Esridge
Esridge
7 posts
new member
Mar 18, 2020 - 2:28 AM

I emailed them and got an email back today to say they will refund all my Swiss travel passes.

Ildiko
Ildiko
949 posts
top member &
moderator
Mar 18, 2020 - 8:29 AM in reply to Esridge

Hi Esridge,

I am happy to hear that you are going to get the refund.

Ildiko

Yshu krishna
Yshu krishna
50 posts
active member
Mar 18, 2020 - 8:33 AM

except for the hotel reservations i got full refunds for all the tickets i bought.

More about Swiss trains and rail passes

SWISS TRAVEL MUST KNOWS

All you need to know about traveling by train, bus or car in Switzerland.

More

NEED SOME TIPS ON WHERE TO SLEEP?

Hand picked Swiss hotels and other accommodations are right here.

More
© MySwissAlps.com 2002-2020