Jun 3, 2018 - 7:16 AM
@Debra: I understand your concerns. Perhaps I won't be able to take them away, but I don't worry about Happyrail or any of the other points of sale we list on our website. We list them there because we trust them for our visitors. I have a broader picture of things of course, so I know that lots of people buy through various online retailers and only a few have issues. It's almost impossible to prevent issues with hundreds if not thousands of orders. People make mistakes, both on the retailer end as well as customers, credit card transactions occasionally get refused, physical shipping can sometimes be a challenge. Complaints are much more likely to be ventilated than praise. All retailers get complaints, whether it is Happyrail, RailEurope, Trainline, SBB (online or ticket desk) or anyone else; I haven't found an exception yet.
As for Happyrail: they're a relatively new company but founded by a specialized train travel agency with 16 years of experience under their belt. No need to worry about them, but of course they make mistakes like everyone else. I know they're working on various improvements.
By the way: Rail Europe does offer the Swiss Travel Pass Flex. If you click to the link I gave you, you will see them listed. From there you'll end up on their page www.raileurope.com/pas s/swiss-pass-5934. They are promoting their 1st class Swiss Travel Pass there (would that be interesting for you?), so you need to un-tick the box "My travel dates are between 05/15/2018 and 06/30/2018" to see the "X days within one month" passes become available.
Of course you can also buy your passes at a staffed station, so that is listed on our pages with purchase options too. Be sure to go there during opening hours with all passengers and all passports.
In the end, all that matters is the beautiful train trips. Have a good time and enjoy them!
@1960man: I think there is a place for multiple retailers like every other product. I can buy a Samsung TV directly from Samsung or from countless physical and online shops. They all have their pros and cons. Likewise with plane tickets, which can be bought from the airline or many other sites. In this case Happyrail offers a wide range of products for other countries too, good prices in general and quick delivery. For some that might be a reason to buy there, while others prefer SBB or one of the others. SBB has a very good (new) web shop for all tourist passes at https://shop.switzerla ndtravelcentre.com/#/e n/home. Nothing wrong with that option either. If one had to pick an "official" place to buy passes then that would be the place. However, Swiss Travel System passes are designed by Swiss Travel System AG on behalf of nearly all transport companies in Switzerland, which is not just SBB. They are the biggest though.
@Ankit: glad to hear it all worked fine for you, enjoy your trip!
Last modified on Jun 3, 2018 - 7:20 AM by Arno