I would like to expose an extremely bad experience my colleague suffered at a hostel in Zurich.
He slept there for one night, next day he left my luggage there, and he went out. He didnt have any further bed reserved for that night, when he arrived the receptioninst was there 21:50 (if was any problem to stay at the main room, where there was a payment coffe machine, some basic chairs and a kind of sofa ) then he left again, when he come back around 22:30 (his idea was to stay out but it was snowing) the receptionist was not there anymore.
When he arrived the main door was looked, but another person opened the door from the inside and he went there.
So he just sat with other people waiting for the receptionist, she didnt come and he coudnt make any checking for that night or use any bed. He just sat, and rest in the semi sofa reading during the night.
In the morning, he saw the receptionisnt back, and she saw he was there in the video tapes (which are visible and he knew they were recording me when going throught the stairs of the hostel).
Then he went out, in the evening he come for his things and another recepcionist told him that he had to pay 100 CH because he had break the rules of the hostel. It was not allow to stay at the reception room without reservation.
He showed me the pics of the camera and the times he in and he went out (6:30 or so in the morning), and as after 22:00 was nobody there...so he said he should have called the receptionist and make a reservation even to stay at the reception room... (it was an small phone number at the door).
He tried to explain him, but he got scared and nervous because he said it was like breaking in a house, because the main door was closed. It was criminal offense...etc he wanted to call the police when he would not pay him 100 CH (internal rules).
He said that. He understood and even if he didnt use any bed or service, he would pay one night...but they said not, that their internal rules were 100 CH, finnaly he said 50 CH.
As he was confused, he said that it was a lot and he asked him to pay by several times...but he said that then they would not see the money from me...He treated me like a criminal...it was a terrible personal experience for him...
Could you let me know please, in which position is him? Could they accused him of entry into their property when he put them a formal complain againt the hostel?
What shoud he have done?