[Removed user]

2 September 2019 at 2:58:40 #823686

For each of my wife and myself, I bought a swiss pass and made 4 seat reservations for Panorama Express trains through Happyrail.com. The pass came in fine. But the seat reservations are not. 1 missing and 2 are having wrong dates. I’ve emailed them but have not heard back after about 30 hours. i kept checking, including my spam folder, but nothing yet. I hope they’ll respond and correct.

I am wondering if anyone else is having similar problems.

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[Arno]

2 September 2019 at 5:00:48 #921438

Hi Weiong Pei,

Welcome to MySwissAlps! I’m sorry to hear that. It sounds like a mistake with those reservations, and they will have to correct that. They did not respond yet because it was weekend. Their Monday morning starts in about two hours, so they will then start processing e-mails. If you don’t hear back from them in time you can give them a call as well: http://www.myswissalps.com/ab outus/partners/happyra il.

Feel free to let us know if you need further help. In that case please share your order number.

[Removed user]

2 September 2019 at 13:55:44 #921439

Thanks Arno for reassuring. However, i have not received any responses from them yet.

[Removed user]

3 September 2019 at 14:43:00 #921440

It has been all resolved.

[Removed user]

4 September 2019 at 5:06:23 #921441

Hi Weiong Pei,

I am happy to hear that your problem has been resolved.Have a nice trip!