Connecting Swiss Travel Pass to mobile app

Print this page
Create an account to receive an e-mail when someone replies to this thread
Posts: 2
This thread is closed. You are welcome to log in and submit a new thread.
17 posts
new member
May 9, 2017 - 7:09 PM


i bought the swiss travel pass for 15 days, and i chose the online delivery option. Now i am trying to connect my pass to SBB mobile app, but they are asking for a 10 digit customer number, which is not printed on the online tickets.

can you please help me ? i have bought 6 passes, one for each in the group. do i have to create an account for everyone?



11563 posts
expert &
May 9, 2017 - 9:17 PM

Hi Mayur,,

How to use the Swiss Travel Pass is explained here. Basically hou just have to print it and you'll be ready to travel. Nothing else is needed.

If you choose to use the app you can do so to check train schedules. You don't need an account and you don't need to enter pass numbers. Swiss residents can optionally do so for other types of passes, so that's what might have confused you.

Enjoy your trips!

More about Swiss trains and rail passes

More on

Swiss tips in your mailbox

Sign up to receive our newsletter and the latest forum messages. The best way to prepare for your trip!

Sign up

Get a customized itinerary for your trip

Let Swiss travel consultants create a customized itinerary. They will book your entire trip.

© 2002-2018