Jul 13, 2018 - 8:35 AM
Last night I purchased a 3-day continuous Swiss Travel pass from the HappyRail.com site for 2 adults and one youth in one single order. We would be using the passes from 29/07/2018. But while entering the details on the site, I erroneously left the Validity Start date to default value (14/07/2018) for the Youth pass while the dates in the 2 adult passes are OK.
Since this morning, I have been trying to contact Customer Support and, to my dismay, I realised how user unfriendly the HappyRail site is. There is simply no link for part cancellation or cancellation of full order. Worse, one cannot contact them over phone in case of emergency like this. The only option to communicate them is through the messaging service available on the site, which i promptly did this morning. But even though they claim that they revert back in 1 hour mostly, they are yet to communicate with me, neither through mail, nor through mobile.
I am in a total fix, as I have to leave India by 16th July and must sort this out immediately. Please advise how i can get the date corrected for the one Youth ticket.