Bonjour Peterli -
<<"Anyway, you are entitled to your views.">>
And, of course, you are as well. And, peole asking questions on the Forum are entitled to theirs, as well.
I, for one, appreciate your comments and descriptions because one of my reasons for participating in the forum is to learn new things, mostly about Switzerland. I value your information, as I do that from the other members who teach me new things, or correct my not infrequent errors.
<<" some visitors (not sure why you refer to them as "customers") ">>
I used the word "customer" in a transactional manner, dealing with the forum.
In the forum, in that perspective, the forum reader who asks a question is a customer for whom we are providing a service or a product. I use it as shorthand because it does provide a mental framework, and many people have heard the phrase "The customer is always right."
Here is some background that causes me to think that way.
I worked in the specialty chemicals industry. In any chemical industry, it is very important to understand and run "processes" ( make things) well, consistently, and safely.
People who do that sometimes - in that industry at least - sometimes can tend to become so involved in running their beloved "process" or factory that they forget that the ultimate customer wants the product that fits his or her needs, not necessarily the product that the process makes best.
Educating internally- oriented chemists and engineers to focus on the customer, not the process, is a necessary step before they can be effective on a sales call. There is an old joke -
"You can have any color you want so long as it is black."
That does not serve the customer who wants white.
In stead of selling our chemicals, we had to learn to say to the customer - "What is the problem you have? Perhaps our products will help you solve it?" rather than "Here is our wonderful product that does the following wonderful things" Things that the customer really might not care about." We had to learn to what the customer wanted or, more often, needed.
It is my opinion that we succeed best when we meet the needs of the person asking questions on the forum.
They are, in the transactional sense, our "customers."
That is how I think about it.
As they say on the internet "FWIW." For what it is worth. ;-)