Jun 12, 2018 - 5:25 PM
in reply to Hak
Good that you received the passes. Same thing happened to me, got the passes in mail but not the family card. The Dubai office said I had opted for physical delivery but not paid the charges!!! That was quite odd (ridiculous, frankly) as how can the same booking have different delivery/retrieval options ? I mean itbeats logic and common sense to send these two things separately. And, even if such a funny system existed, it was never specified in clear terms.
Hopefully there will not be any problem while collecting the family card.
I opted for Rail Europe only because of the special offer - otherwise I would have taken it from the SBB website.
Last modified on Jun 12, 2018 - 5:27 PM by sumitsg79