Jun 4, 2019 - 4:14 PM
in reply to Arno
What you say is not the case. While I did get in touch with STC to ask about this, that was only the day _after_ they'd already mailed the ticket. I did ask the day after if it was an open ticket, and if I could exchange it if it was not. Robert at STC said it would be an open ticket. The ticket I received, which again they'd mailed the day before I asked about this, was indeed an open ticket.
So unless they managed to retrieve the package Swiss Post had already picked up the day before and substitute tickets, what they were sending me, without my asking them about it, was an open ticket. I know it had been picked up because I phoned the prior day to be sure that the Start Date on the passes had been changed per my request, and a woman was able to tell me both that the Start Date had been fixed, and that the tickets were already out with Swiss Post.
It's possible Robert, prior to my asking about it, had the foresight to send an open ticket just in this one instance. It wasn't discussed between us before he sent it though.