Full Swiss Half Fare Card refund Klook

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    Removed user
    Participant
    72625 posts
    11 June 2020 at 12:52:56 #932575

    Hi Kddale123,

    I am very sorry to hear.

    Did you refer in your previous email to them what Arno suggested in this post: http://www.myswissalps.com/forum/topic/swiss-half-fare-card-refund-via-klook? (their announcement: http://www.klook.com/en-US/article/8219-europe_train_announcement).

    Ildiko

    Yeatesp
    Participant
    12 posts
    12 June 2020 at 9:24:09 #932576

    Hi Kddale123, I was the other person in the same boat as you about a month ago, I received an email from klook saying they were going to refund the balance to me which they have. I would like to thank Arno for his help as I am sure this would not have happened without his intervention. I had 2 other bookings with klook for activities in France which after many emails they are also going to refund. Hopefully you get your other 15% back soon. Thanks Again Arno.

    Removed user
    Participant
    72625 posts
    12 June 2020 at 9:32:37 #932577

    Thank You Yeatesp,

    I have emailed Klook again referencing the special refund policy, hopefully I will get a full refund. They have only just received the tickets back, it has taken a month to get them there by Aust post. I will keep at them.

    Yeatesp
    Participant
    12 posts
    12 June 2020 at 9:49:20 #932578

    I know how you feel, I am in Adelaide. I actually did not have to do anything, I assume it was whatever Arno did, I just received an email stating I would be receiving the balance and a few days later it was there.

    Arno
    Moderator
    15471 posts
    13 June 2020 at 5:57:31 #932579

    I’m glad to hear how that worked out Yeatesp. Good luck Kddale123!

    Removed user
    Participant
    72625 posts
    22 June 2020 at 0:25:02 #932580

    Klook still following up on cancellation and refund request. No money as yet. Fingers crossed

    Removed user
    Participant
    72625 posts
    24 June 2020 at 9:45:36 #932581

    Klook has now said that I will get full refund, just waiting on it to be processed

    Removed user
    Participant
    72625 posts
    24 June 2020 at 11:19:46 #932582

    Hi Kddale123!

    I am really happy to hear that. 🙂

    Ildiko

    Yeatesp
    Participant
    12 posts
    24 June 2020 at 11:20:37 #932583

    Well done

    Removed user
    Participant
    72625 posts
    26 June 2020 at 23:19:50 #932584

    Full refund received, can’t wait to visit switzerland in the future

    Yeatesp
    Participant
    12 posts
    27 June 2020 at 1:15:31 #932585

    Phew. 2022 for me.

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