May 3, 2018 - 7:51 PM
Hello! I am booking a trip for 4 ladies, 15 nights overall, which includes 2 nights in Switzerland. I've got half fare cards for all, and have booked train tickets for every segment of our total 15 night trip except the Glacier Express on June 28th in train 900 from Zermatt to Chur. It needs to be THAT train so we make our connection to Zurich. and then on to Milan. I did go ahead and reserve the seats, but now that I need to buy the train tickets, I cannot find JUST the train tickets. the GEX website only sells it as a combo. I was directed by the customer service to buy the tickets on Matterhorn Gotthardbahn website. I went through the process only to find that there is no way to choose a specific train. When I checked train timetables on yet another website it won't allow me to choose Thursday , June 28th. There is a little message that says the train does not run daily, and shows me the Wednesday timetable instead.
I am so confused at this point! How can I have reserved seats for a specific train and time, yet can not buy the actual train ticket! Obviously we are on a tight schedule and unfortunately not very flexible with this part of the trip. I am afraid to wait until we get there for fear the train we need to be on will be full. Do my seat reservations guarantee we will get on that specific train? Thank you for any help!