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Golden Pass line cancel seat reservations

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Catchlisha
Catchlisha
26 posts
active member
Mar 14, 2020 - 12:33 AM

Hi

Can anyone advise me if I can cancel seat reservations on the Golden pass line? Does anyone know the email address or contact number that I could call and ask for help or enquire?

Any help would be appreciated.

Thanks and Regards

Lisha Sanjay

Victoria
Victoria
57 posts
active member
Mar 14, 2020 - 4:00 AM in reply to Catchlisha

Hello Lisha,

You could try at mob.ch/en/home/contact/index. MOB are the company that operate the Golden Pass between Montreux and Zweisimmen. Is that the leg for which you have reservations?

Last modified on Mar 14, 2020 - 4:01 AM by Victoria
Catchlisha
Catchlisha
26 posts
active member
Mar 14, 2020 - 5:32 AM in reply to Victoria

Yes, that’s the leg I have reservations for. Let me give that a go!

Thanks a lot!

Victoria
Victoria
57 posts
active member
Mar 14, 2020 - 5:40 AM in reply to Catchlisha

It will of course depend on where you bought the seat reservations. If it was not direct from MOB then you would need to contact the retailer where you purchased the seat reservations.

Anna
Anna
827 posts
top member &
moderator
Mar 14, 2020 - 5:51 AM in reply to Catchlisha

Hi Catchlista,

I agree with Victoria. You need to contact the reseller you booked the seats from, to get the refund: www.myswissalps.com/goldenpass/tickets. If you contact them today, please wait until Monday or Tuesday for them to get back to you. I'm guessing the office would be closed during the weekend. Do keep us updated!

Regards,

Anna

Last modified on Mar 16, 2020 - 9:47 AM by Annika
Catchlisha
Catchlisha
26 posts
active member
Mar 15, 2020 - 2:12 AM

Hi Victoria and Anna

I purchased the Golden Pass line Seat reservations on the Montreux – Zweisimmen from the following link.

www.goldenpassline.ch/en/reservation-procedure-for-the-goldenpass-line/

Is this is same company as mob.ch/en/home/contact/index

I am thinking not.

Do you have the contact details to contact www.goldenpassline.ch

Many thanks

Lisha Sanjay

Victoria
Victoria
57 posts
active member
Mar 15, 2020 - 2:41 AM in reply to Catchlisha

The Golden Pass is operated by MOB so the original link I gave you is the one to use.

Victoria
Victoria
57 posts
active member
Mar 15, 2020 - 6:18 AM in reply to Catchlisha

If that doesn’t work there are contact details on this brochure - www.goldenpassline.ch/wp-content/uploads/2015/05/GoldenPassLine-EU.pdf

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