Having difficulty buying Saver Day Passes online

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chloeysl1234
chloeysl1234
24 posts
new member
Jun 11, 2018 - 12:44 AM

Hello,

I am having difficulty buying 5 saver day passes online using my credit card. It kept telling me “payment authorization rejected”. I know the rejection wasn’t from the bank because I would have received a notification from the bank to authorize this transaction. Does anyone out there has had similar experience before and know how to go about completing the transaction? I need to purchase these passes before June 16 because we will be leaving for Prague and then will be heading for Swirzerland on June 25. Thanks!

Removed user
Removed user
0 posts
new member
Jun 11, 2018 - 9:50 AM

1) Make sure everything matches exactly. It will fill the name field in for you if I remember, change it to match your card.

I’ve had a rejection before too. I used a different card. There was a security block on the card so I would contact your bank anyway. It sometimes comes from Visa/MasterCard and not your bank but they can tell you.

Lucas
Lucas
9329 posts
expert &
moderator
Jun 11, 2018 - 10:37 AM in reply to chloeysl1234

Hi Chloeysl1234,

It is possible it is a bank issue but this isn't an uncommon issue on the SBB website with foreign credit cards. Unfortunately at this time it is the only way to purchase the Saver Day Passes. If that card doesn't work do you have another you could try?

chloeysl1234
chloeysl1234
24 posts
new member
Jun 11, 2018 - 8:02 PM

Hi all,

I called the bank and credit card company and was told the rejections were from the merchant Ie sbb.ch. Is there a way to contact them? Thanks!

Lucas
Lucas
9329 posts
expert &
moderator
Jun 12, 2018 - 5:34 AM in reply to chloeysl1234

There is an online contact form at the bottom of their homepage: https://www.sbb.ch/en/ home.html but it is a system issue and I'm not sure if there is anything they can do/change to fix it immediately. I think the whole payment system needs updating - but you never know. :) Do you have another card you could try?

chloeysl1234
chloeysl1234
24 posts
new member
Jun 12, 2018 - 2:59 PM in reply to Lucas

Hello All,

I think after the 10th or the nth time I finally managed to get the passes yesterday. Thank you for all the help!

Lucas
Lucas
9329 posts
expert &
moderator
Jun 12, 2018 - 7:56 PM in reply to chloeysl1234

Oh great! The card finally worked or you used a different card in the end?

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