Jun 14, 2022 - 7:03 PM
in reply to Zenn
Welcome to MySwissAlps.
I'm sorry you had to cancel your Swiss Travel Pass. If you purchased through SBB, it usually takes a few days before the refund shows up in your account. Be sure to check for the email in your spam box. And I suggest calling them up again in a few days if the refund still hasn't gone through.
If you plan to get a new railpass, I recommend purchasing from the Switzerland Travel Centre, which is SBB's official webshop. This is geared more towards tourists.
Do keep us posted and let us know if you need more input.
Last modified on Jun 14, 2022 - 7:04 PM by Anna