Need help with Gotthard Panorama seat reservations

Need help with Gotthard Panorama seat reservations

Print this page
Create an account to receive an e-mail when someone replies to this thread
Posts: 42
This thread is closed. You are welcome to log in and submit a new thread.
SouthernGirl
SouthernGirl
9 posts
new member
May 23, 2017 - 8:09 PM

Hello! I'm having a GREAT deal of trouble booking seat reservations for the Gotthard Panorama. I have tried two different websites and it is terribly confusing. With the link provided here in another post (www.happyrail.com/en/p ass/europe/switzerland /panoramic-trains) it isn't really confirming anything, plus says e-delivery is not applicable, and we are leaving Saturday for this trip! I'm SO confused at why this is so difficult. Please help!!!

hyanggy88
hyanggy88
9 posts
new member
May 24, 2017 - 2:13 AM

Hi

I am also looking for the site for panoramic trains reservation.

I just found the below information on www.sbb.ch , but haven't searched it yet.

You can book this panorama trip:

at SBB.chLink opens in new window. under “Reservations Switzerland”. For the supplement including seat reservations, enter the departure point (e.g. Lucerne Bahnhofquai), destination (e.g. Bellinzona) and your travel date. Continue as shown in menu navigation. Please note that a ticket is required in addition to the supplement. This can also be purchased at SBB.ch.

I hope it works for you.

Have a nice trip!

ProfRob
ProfRob
12 posts
new member
May 24, 2017 - 2:40 AM

Similar story. I went to book today and made the payment, but no confirmation or email yet. Strange - looks like the 'new' website is still having teething troubles.

SouthernGirl
SouthernGirl
9 posts
new member
May 24, 2017 - 2:46 AM

Update for others trying to book:

I called a toll free number I found (I think for Happy Rail?) for USA residents, and the rep was very helpful and explained that the tickets are not available as e-tickets, they have to mail them to you. Not enough time for us before our trip.

hyanggy88
hyanggy88
9 posts
new member
May 24, 2017 - 3:05 AM

I called SBB about buying Swiss Travel Pass because of ticket delivery time. The officer told me that I can buy the pass at Zurich Airport when I arrive there.

I wonder if you just bought Gotthard express or Swiss Travel Pass.

If you don't get your ticket before your departure, you'd better to consult with SBB ticket counter at Zurich airport if you come to.

Last modified on May 24, 2017 - 3:05 AM by hyanggy88
Arno
Arno
10343 posts
expert &
moderator
May 24, 2017 - 1:10 PM in reply to SouthernGirl

Hi SouthernGirl,

Happyrail recently (2 weeks ago) confirmed to me that reservations through www.happyrail.com/en/p ass/europe/switzerland /panoramic-trains are e-tickets and should be received within one day. Are you 100% sure it was them you were talking to on the phone? Many other suppliers do not provide e-ticket reservations yet.

Arno
Arno
10343 posts
expert &
moderator
May 24, 2017 - 1:13 PM in reply to hyanggy88

Hi hyanggy88,

Welcome to MySwissAlps! The Swiss Travel Pass can be printed at home (recommend) or purchased from a staffed ticket counter. All options are listed here: myswissalps.com/swisst ravelpass/price.

SouthernGirl
SouthernGirl
9 posts
new member
May 24, 2017 - 1:21 PM in reply to Arno

Yes, 100% sure. But this was for the Gotthard express seat reservations, not the Swiss Pass. I already purchased the Swiss pass and received that as an e-ticket .

hyanggy88
hyanggy88
9 posts
new member
May 24, 2017 - 1:32 PM in reply to Arno

Hi Arno,

Thanks for your message.

Regarding Swiss Travel Pass, Can I purchase at Zurich Airport Train station? I want to buy it with cash.

I am confused about the ways for purchase. I will arrive at Zurich Airport on Jun4th night and will stay at the hotel which provides free shuttle bus near the airport.

I am going to buy Swiss Travel Pass next morning before I take a train to Lucerne.

Is it possible to buy Swiss Travel Pass at Zurich Airport train station which is SBB ticket counter?

Last modified on May 24, 2017 - 1:34 PM by hyanggy88
Lucas
Lucas
5490 posts
expert &
moderator
May 24, 2017 - 2:02 PM in reply to hyanggy88

Hi hyanggy88,

Yes you can buy it at the SBB ticket office at Zurich airport and have it start the next day if you like.

Lucas

VikramVI
VikramVI
22 posts
new member
May 24, 2017 - 2:06 PM in reply to SouthernGirl

I would suggest not to do Gotthard Panorama train unless you really have a strong reason.

If you want to have flexibility of getting down and enjoy scenes do either of Golden Line Pass trains / Voralpen Express.

If you want to enjoy panoramic view trains; can do either of Glacier / Bernina.

Regards,

Vikram

hyanggy88
hyanggy88
9 posts
new member
May 24, 2017 - 2:44 PM

Hi Lucas,

Thanks for your message.

Myswissalps is the best web site I've ever experienced. I really appreciate your clear and detail informations that I have enjoyed to read.

Thank you !

Lucas
Lucas
5490 posts
expert &
moderator
May 24, 2017 - 3:06 PM in reply to hyanggy88

Happy to help!

SouthernGirl
SouthernGirl
9 posts
new member
May 24, 2017 - 3:12 PM in reply to VikramVI

Vikram, curious what your reason is? Because our Swiss Pass expires the day before and it was going to be nearly $500 with seat reservations/overnight delivery, we are considering taking the tunnel train to Lugano instead. We are already taking the Golden Pass from Montreux to Lucerne earlier in the trip.

VikramVI
VikramVI
22 posts
new member
May 24, 2017 - 3:27 PM in reply to SouthernGirl

These are the main reason why I'm asking to avoid this train

- Panorama coaches are only for 1st class and normal coaches for 2nd class

- Train travels super fast, you can't enjoy scenery

- After travelling with Glacier and Bernina we had high hopes with this train as well but felt cheated.

Instead you can do "Voralpen Express" from Luzern till north end of Swiss. We felt center and north part is more beautiful than south part. May be you can skip travel to Lugano and instead do nature seeing through Voralpen Express.

Last modified on May 24, 2017 - 3:27 PM by VikramVI
Arno
Arno
10343 posts
expert &
moderator
May 24, 2017 - 3:39 PM in reply to VikramVI

Hi Vikram,

I read about your thoughts in the other thread as well. I'd recommend to contact SBB through www.dml.sbb.ch/en/en/m eta/contact.html#formk undendienst and let them know about your experience. They operate this train and can make changes. Good luck!

Arno
Arno
10343 posts
expert &
moderator
May 24, 2017 - 4:56 PM in reply to SouthernGirl

Hi SouthernGirl,

That's weird! It is absolutely possible to get the reservation for the Gotthard Panorama Express as an e-ticket. One of their officials just confirmed that to me, and they also confirm it on their website: go to www.happyrail.com/en/p ass/europe/switzerland /panoramic-trains and click on "Delivery". There's a paragraph "New: e-tickets" there.

To book seats, pick the Gotthard Express from the dropdown list and proceed from there.

I'll let them know that their helpdesk apparently does not know yet about this new option.

SouthernGirl
SouthernGirl
9 posts
new member
May 24, 2017 - 6:56 PM in reply to Arno

Wow, no she definitely told me it was not an option, and it would be $50 for overnight delivery. I wonder if it is because I called the USA number?

Arno
Arno
10343 posts
expert &
moderator
May 24, 2017 - 7:24 PM in reply to SouthernGirl

Happyrail says they do not have a toll free number. I think you called with a different company. Perhaps RailEurope.com. Anyway, the reservations can be printed at home if you're interested, so no need for shipping.

Last modified on Oct 27, 2017 - 2:49 PM by Arno
VikramVI
VikramVI
22 posts
new member
May 25, 2017 - 6:46 AM in reply to Arno

Hi Arno,

Thanks for your reply. But I had already contacted sbb and tourist office as well. They hardly bothered to reply back as there are millions of tourists who visit and fell into their trap.

During our visit, we did all the major train rides. In the Gothard Train there were hardly 15 people compared to other trains which were fully packed.

I'm just making sure other don't get cheated like us.

Regards,

Vikram

More about Swiss trains and rail passes

More on MySwissAlps.com

Swiss tips in your mailbox

Sign up to receive our newsletter and the latest forum messages. The best way to prepare for your trip!

Sign up

Get a customized itinerary for your trip

Let Swiss travel consultants create a customized itinerary. They will book your entire trip.

More
© MySwissAlps.com 2002-2018