Planning of Gotthard & Glacier Express day trip

Planning of Gotthard & Glacier Express day trip

Print this page
Create an account to receive an e-mail when someone replies to this thread
Posts: 30
NEHA
NEHA
13 posts
new member
May 10, 2018 - 7:17 AM

Yes Rockoyster, after all the investigation we decided to take it a bit easy by by opting for the GPEX (on Day 1) and drop the idea of doing the GEX as we feel it involves a lot of changes and a long day too. We will move on to Interlaken on Day 2 via the Golden Pass route.

Lucas
Lucas
5608 posts
expert &
moderator
May 10, 2018 - 2:17 PM in reply to NEHA

Hi Neha,

Have you heard back from HappyRail or gotten your expected email yet?

NEHA
NEHA
13 posts
new member
May 10, 2018 - 3:01 PM

No I haven't. I need to do something. Please let me know an alternate contact detail which is active. The one on the website does not seem to be active.

Arno
Arno
10355 posts
expert &
moderator
May 10, 2018 - 3:44 PM

Hi Neha,

They're very responsive normally but today is a holiday. I asked them to get back to you and expect them to do so tomorrow morning.

NEHA
NEHA
13 posts
new member
May 10, 2018 - 4:51 PM

Thanks. Lets hope they do so.

NEHA
NEHA
13 posts
new member
May 12, 2018 - 9:52 AM

Hi Arno,

Can you please follow up with Happy Rail, i have not yet received their confirmation. Alternately at least advise me on what i can do. I have only one more day in hand as we are leaving on the 14th.

Look forward to an early and positive reply. Thanks for everything.

Lucas
Lucas
5608 posts
expert &
moderator
May 12, 2018 - 3:03 PM in reply to NEHA

Hi Neha,

If I were you I'd go down to the rail station and show the SBB staff the booking confirmation you have with HappyRail and see if they can find you in the system. If not I'd make a seat reservation if possible with them and ask for a refund from HappyRail.

Arno
Arno
10355 posts
expert &
moderator
May 12, 2018 - 5:58 PM

Hi Neha,

I checked with Happyrail and they did contact you, but the e-mail bounced back. I think there somehow is a typo in the address they used. I gave them the e-mail address you registered on our website so they can now get in touch. I hope that is alright. I didn't want to wait for your permission first as time is limited, and they can be trusted. They normally work fast but since it's now weekend I'm not sure how soon they'll back to you. It should be fine though as your trip is not until Tuesday. In the unlikely event you have not received your reservations by Monday late afternoon, my recommendation would be to visit a staffed train station and do as Lucas suggested. Should you have to buy the reservations again, there is a good chance the train won't be fully booked as it's not high season yet. You can ask your hotel staff to print your reservations should you already be traveling when you receive them.

Last modified on May 12, 2018 - 6:00 PM by Arno
NEHA
NEHA
13 posts
new member
May 13, 2018 - 12:26 PM

Thanks for your valuable advise. I hope i receive the email by Monday Morning IST 1 pm. If not i will do as suggested.

Regards, Neha

Arno
Arno
10355 posts
expert &
moderator
May 14, 2018 - 8:29 AM

I just heard it all worked out for you. Enjoy your Gotthard Panorama Express ride!

More about Swiss trains and rail passes

More on MySwissAlps.com

Swiss tips in your mailbox

Sign up to receive our newsletter and the latest forum messages. The best way to prepare for your trip!

Sign up

Get a customized itinerary for your trip

Let Swiss travel consultants create a customized itinerary. They will book your entire trip.

More
© MySwissAlps.com 2002-2018