Planning of Gotthard & Glacier Express day trip
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Removed userParticipant72625 posts10 May 2018 at 7:17:06 #883802
Yes Rockoyster, after all the investigation we decided to take it a bit easy by by opting for the GPEX (on Day 1) and drop the idea of doing the GEX as we feel it involves a lot of changes and a long day too. We will move on to Interlaken on Day 2 via the Golden Pass route.
Removed userParticipant72625 posts10 May 2018 at 14:17:10 #883803Hi Neha,
Have you heard back from HappyRail or gotten your expected email yet?
Removed userParticipant72625 posts10 May 2018 at 15:01:03 #883804No I haven’t. I need to do something. Please let me know an alternate contact detail which is active. The one on the website does not seem to be active.
ArnoModerator15471 posts10 May 2018 at 15:44:37 #883805Hi Neha,
They’re very responsive normally but today is a holiday. I asked them to get back to you and expect them to do so tomorrow morning.
Removed userParticipant72625 posts10 May 2018 at 16:51:53 #883806Thanks. Lets hope they do so.
Removed userParticipant72625 posts12 May 2018 at 9:52:27 #883807Hi Arno,
Can you please follow up with Happy Rail, i have not yet received their confirmation. Alternately at least advise me on what i can do. I have only one more day in hand as we are leaving on the 14th.
Look forward to an early and positive reply. Thanks for everything.
Removed userParticipant72625 posts12 May 2018 at 15:03:30 #883808Hi Neha,
If I were you I’d go down to the rail station and show the SBB staff the booking confirmation you have with HappyRail and see if they can find you in the system. If not I’d make a seat reservation if possible with them and ask for a refund from HappyRail.
ArnoModerator15471 posts12 May 2018 at 17:58:51 #883809Hi Neha,
I checked with Happyrail and they did contact you, but the e-mail bounced back. I think there somehow is a typo in the address they used. I gave them the e-mail address you registered on our website so they can now get in touch. I hope that is alright. I didn’t want to wait for your permission first as time is limited, and they can be trusted. They normally work fast but since it’s now weekend I’m not sure how soon they’ll back to you. It should be fine though as your trip is not until Tuesday. In the unlikely event you have not received your reservations by Monday late afternoon, my recommendation would be to visit a staffed train station and do as Lucas suggested. Should you have to buy the reservations again, there is a good chance the train won’t be fully booked as it’s not high season yet. You can ask your hotel staff to print your reservations should you already be traveling when you receive them.
Removed userParticipant72625 posts13 May 2018 at 12:26:44 #883810Thanks for your valuable advise. I hope i receive the email by Monday Morning IST 1 pm. If not i will do as suggested.
Regards, Neha
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