15471 posts
Hi Mapara,
Did you order via https://shop.switzerla ndtravelcentre.com/#/e n/home? If not, you’ll find the other options here: http://www.myswissalps.com/sw isstravelpass/price.
Did you order the Swiss Travel Pass or something else? Not Swiss Travel Pass Flex?
Did you receive a confirmation e-mail?
15471 posts
If you ordered from the above site I’d suggest to give them a call as soon as possible, because office hours are almost over. You’ll find their contact details here: http://www.myswissalps.com/ab outus/partners/sbb.
72625 posts
i believe it was on the swiss travel center. i don’t think I got a confirmation email but my credit card was charged, It was for the Swiss travel pass
I tried calling but it said the number was not in service
15471 posts
The number +41-84884809 is the one to call, if the mentioned website is where you ordered. Please try again. It should work, but you may reach voicemail now if they have closed for the weekend.
Be sure to double check your spam and junk mail folders. You may find the confirmation e-mail and the pass in there.
72625 posts
Thanks, I talked to them and I’m all set now.
15471 posts
I’m pleased to hear that, enjoy your trip!
72625 posts
I plan to buy travel passes (STP and the family pass for the kids). Is one site better/more reliable to use than another? From your website there are multiple options. We are traveling in a month. And are tickets sent via email in all cases?
72625 posts
Hi Laurie,
Yes the Swiss Travel Pass and Swiss Family Card can be emailed to you. HappyRail tends to be the fastest to email your documents; but 1 day is typically the longest you must wait. All are very reliable. Be sure to order the Swiss Family Card at the same time.
https://www.myswissalp s.com/swisstravelpass/ price