Processing time Swiss rail pass

  • Removed user
    Participant
    72625 posts
    1 June 2018 at 12:46:25 #816365

    I ordered an 8 day pass yesterday (start date June 3) and expected to have it emailed to be by now. I think it was through the Swiss site. Somewhere I read that it takes 3 business days to process, that wasn’t clear when I ordered the pass. Do you have any idea when I should expect to get it? I would have expected that I would have been warned if there wasn’t enough time.

    Thanks

  • Effortlessly learn from the questions and answers in the forum. Receive a daily e-mail with new discussions.

    Arno
    Moderator
    15471 posts
    1 June 2018 at 13:30:41 #886991

    Hi Mapara,

    Did you order via https://shop.switzerla ndtravelcentre.com/#/e n/home? If not, you’ll find the other options here: http://www.myswissalps.com/sw isstravelpass/price.

    Did you order the Swiss Travel Pass or something else? Not Swiss Travel Pass Flex?

    Did you receive a confirmation e-mail?

    Arno
    Moderator
    15471 posts
    1 June 2018 at 14:16:54 #886992

    If you ordered from the above site I’d suggest to give them a call as soon as possible, because office hours are almost over. You’ll find their contact details here: http://www.myswissalps.com/ab outus/partners/sbb.

    Removed user
    Participant
    72625 posts
    1 June 2018 at 15:25:41 #886993

    i believe it was on the swiss travel center. i don’t think I got a confirmation email but my credit card was charged, It was for the Swiss travel pass

    I tried calling but it said the number was not in service

    Arno
    Moderator
    15471 posts
    1 June 2018 at 15:55:02 #886994

    The number +41-84884809 is the one to call, if the mentioned website is where you ordered. Please try again. It should work, but you may reach voicemail now if they have closed for the weekend.

    Be sure to double check your spam and junk mail folders. You may find the confirmation e-mail and the pass in there.

    Removed user
    Participant
    72625 posts
    1 June 2018 at 16:05:25 #886995

    Thanks, I talked to them and I’m all set now.

    Arno
    Moderator
    15471 posts
    1 June 2018 at 17:02:51 #886996

    I’m pleased to hear that, enjoy your trip!

    Removed user
    Participant
    72625 posts
    2 June 2018 at 11:18:48 #886997

    I plan to buy travel passes (STP and the family pass for the kids). Is one site better/more reliable to use than another? From your website there are multiple options. We are traveling in a month. And are tickets sent via email in all cases?

    Removed user
    Participant
    72625 posts
    2 June 2018 at 13:54:48 #886998

    Hi Laurie,

    Yes the Swiss Travel Pass and Swiss Family Card can be emailed to you. HappyRail tends to be the fastest to email your documents; but 1 day is typically the longest you must wait. All are very reliable. Be sure to order the Swiss Family Card at the same time.

    https://www.myswissalp s.com/swisstravelpass/ price

    Removed user
    Participant
    72625 posts
    2 June 2018 at 14:14:29 #886999

    Thanks Lucas!

  • The thread ‘Processing time Swiss rail pass’ is closed to new replies.

About MySwissAlps

We’re passionate tourists and locals. We share tips about how to plan a trip to Switzerland. MySwissAlps was founded in 2002.

Get a free account for a worry-free trip

  • Join our 10730 members and ask us questions in the forum
  • Access to member-only promotions
  • Detailed maps and weather forecasts

Planning your first Switzerland adventure?

Get a jump-start with Annika’s 20-minute e-mail course, “Switzerland for beginners”. Subscribe to our newsletter to unlock the course.