May 24, 2017 - 4:25 PM
Welcome to MySwissAlps! Unfortunately this is a common problem (also see this thread). Note that SBB.ch is basically a domestic website. As a tourist you use it to get train schedules and various other travel information, but often not to buy anything. For passes they have a tourist web shop without payment issues: www.swissrailways.com/ en. However, Supersaver tickets are only sold through their domestic site, and payments through foreign credit cards are known to fail sometimes. As far as I know the issue is not with SBB itself, but caused by the bank of the customer. They somehow block the transaction I think. I don't have further details but you may want to contact your bank and ask. At the very least they should allow you to make international purchases. But that may not be the only issue. The SBB app also allows you to purchase Supersaver tickets, but I'm afraid the payment process will be the same.
Just to make sure you know: Supersaver tickets are for one specific train only and not refundable if you miss that train. Please see myswissalps.com/train/ ticketspasses/practica l/discounts.
Last modified on May 17, 2018 - 11:50 AM by Arno