RailEurope chat recommends booking via call center

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May 4, 2017 - 8:37 PM

After several unsuccessful attempts to book train travel using Swiss Travel Pass for part of the trip-- Lugano to Venice on 3 June--I had an online chat with a RailEurope agent who told me that to do that "requires confirmation through the RailEurope call center . . . [due to] a change in the booking system."

My question: is that accurate? For several reasons, I would rather book online than use an 800 number. What are our options? Thanks for any clarification.

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May 5, 2017 - 6:38 AM

Hi JRoger,

For some reason Lugano to Venice tickets for Swiss Travel Pass holders causes an issue on their website at the moment. But you can book the ticket from Chiasso (Swiss border) to Venice online without a problem. And that's actually all you need, because your Swiss Travel Pass covers the Lugano to Chiasso leg. So price wise there's no difference.

So, you can go to www.raileurope.com/eur opean-trains/trenitalia/how-to-book.html, fill out Chiasso to Venice for your travel date, and select No under "Are you traveling with a rail pass?". Just board the train in Lugano as planned and stay seated in Chiasso.

By the way, you're not restricted to RailEurope. You'll find a list of ticket retailers on myswissalps.com/traint ickets/italy/price. The others don't take the Swiss Travel Pass into account either, so you'll have to book from the border to Venice there as well.

Last modified on Oct 27, 2017 - 3:47 PM by Arno
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May 5, 2017 - 6:07 PM in reply to Arno

Merci vilmal -- with your help we were able to book desired travel both Lugano to Venice and Venice to Zurich.

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May 6, 2017 - 2:20 AM in reply to Removed user

Hi JRoger-

Your Swiss German is nice.

Since Arno and Annika are Dutch, you might also say

"Hartelijk bedankt"



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