Oct 29, 2019 - 5:25 AM
I noticed that you wrote this in another thread: "They offered no more help despite your advocacy. I chose not to pursue my complaint since it was my responsibility to be more careful. Live and learn."
I'm confused as Happyrail reached out to you after you contacted them, as well as on October 11 after I contacted them. This is what they e-mailed to you on October 11: "We understand that this is a very unfortunate situation. We were wondering if you have purchased a new Swiss Travel Pass. With a new Swiss Travel Pass, we can try to request a full refund for the Swiss Travel Passes with the incorrect date. With proof of a new Swiss Travel Pass, the chance for a refund is bigger. Could you send a scan or the ticketnumber so we can proof this to the SBB?"
They did not get a reply from you. I'm glad to see that you were able to put this behind you, and if you don't want to pursue this anymore then that's fine too. But to me it does not look like Happyrail is unwilling to at least try and see what they can do. You understandably made a mistake and they are trying to solve it, while strictly speaking they don't have to do so. Even if you did not buy a new pass you can scan the tickets you purchased and e-mail those to them. If you don't want to bother that's ok, but please let them know as they are still waiting for your answer. Or am I missing something here?
Anyway, thanks again for your trip report at www.myswissalps.com/fo rum/topic/two-weeks-of-fun-and-adventure, it looks like you had a great time in Switzerland. I was happy to read that!
Last modified on Oct 29, 2019 - 5:28 AM by Arno