Sep 25, 2017 - 2:05 PM
I got a reply. They said the problem is COMMON. Here's what they said:
We could reproduce the problem. This actually only happens with computers on which the time zone is different than "Middle European Time". for example GMT -7 for USA. Depending on which time you're booking your ticket, you need to either put in one day later (as travel date) or you don't need to change the date at all.
I am not sure what the last part of his final sentence means, but I am all set. They are going to send a refund of the wrong-date tickets once they receive my new, corrected, confirmation numbers. If someone wants to write directly because of a problem (only), they could use : ticketshop@sbb .ch to have a copy of their own request.
I also wondered about Pilatus. I read a LOT of info on your site and I see most people take the cog rail up and the cable card down or v.v. It appears you need NO advanced planning or ticket purchase...just use the pass. Would we start our journey at the boat station or do you think we are better off ending with the cruise? Also, one person said the cruise ride back takes 1.45 hours. Could that be accurate? We only have ONE FULL day in Luzern. We want to get it right.
DO WE NEED BOOTS at the top (no one mentions the snow in their reviews). We prefer not to pack them, but we will be there Oct. 13. I know there's snow at the top then (and almost all year). Is it patted down enough so we can use closed shoes or do we need hiking boots?
Thanks for all your help and support. It is immeasurable to those with short time periods who don't have time in Switzerland to wait in lines, etc. for this same info.