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Still waiting for my 4-day Swiss Travel Pass


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Chandanky 23
Chandanky 23
2 posts
new member
Jun 24, 2021 - 9:39 PM

Hello,

I have bought 2 tickets of Swiss Travel Pass of type 4 days consecutive starting from 27th June 2021 using the Klook application. I did my booking on 23rd June 2021 at around 7:30 pm CEST but I didn't receive any ticket confirmation from their side.

It's been more than 24 hours now by the time I am writing this message (i.e, 24th June 2021 11:31 pm CEST).

I tried to contact the customer support more than 5 times and every time they gave me a blank answer (that something has happened and they didn't receive any update from the merchant) . After 24 hours I even asked them to refund me the money but the agent disconnected the call and just returned me an email to keep patience.

I am so frustrated about their service and regret my decision to purchase my tickets over Klook.

As I have just 1 more day left before I start my trip to Switzerland I wanted to ask you if there is any way I can escalate this mater and get a refund or get details about my booked ticket so that they can be confirmed.

I have made all my bookings in Switzerland including the Glacial Express in combination with the Swiss Travel Pass and without it my complete plan will be shattered.

Ticket details:

Booking No.: GVA201122

Starting date: 27 June 2021.

Type: 4 days consecutive Swiss Travel Pass.

Looking forward,

Chandan

Anna
Anna
1710 posts
top member &
moderator
Jun 25, 2021 - 6:40 AM in reply to Chandanky 23

Hi Chandan,

I'm so sorry to hear about your situation.

Please give us some time to look into this. We'll try to get back to you as soon as possible.

Regards,

Anna

Arno
Arno
14626 posts
expert &
moderator
Jun 25, 2021 - 1:45 PM

Hi Chandan,

I've picked this up and will let you know asap when I have more details. Did you check the spam folder of your e-mail, just to be sure? What does the order status in your Klook account say?

Chandanky 23
Chandanky 23
2 posts
new member
Jun 25, 2021 - 4:06 PM in reply to Arno

Hi Arno,

I just checked my inbox and was happy to see that Klook had finally confirmed the tickets and sent it to me.

Shout out loud for Arno and Anna for their awesome help and support. CHEERS!!!!

I will post my booking experience with Klook once I am back from Switzerland. Till then Dhanyabad(Thanks)

Best,

Chandan

Arno
Arno
14626 posts
expert &
moderator
Jun 25, 2021 - 5:14 PM

I am happy to hear that Chandan! Trip reports are very welcome here: www.myswissalps.com/forum/tripreports

Enjoy Switzerland!

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