[Removed user]

17 March 2020 at 10:59:12 #825463

Hello Swiss experts

I booked a Swiss half fare card from Happyrail in February with a travel date of 10th April. Now due to COVId situation I want to cancel that but online I have not found any option. Happyrail do not have any phone number and the only way to contact them is vha email. I already emailed them twice. They give me an autoreply saying that they will contact me in 1-4 business hours but after two working days, I am yet to get a reply. Do you know any alternate way to contact them for refund?

thanks,

Arka

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[Removed user]

17 March 2020 at 12:55:34 #931469

Hello Arka and Welcome to MySwissAlps,

Happyrail is one of our partners, please find contact details below:
– http://www.myswissalps.com/aboutus/partners/happyrail

Should the issue continue feel free to get back to us, however, you might have to be a little patient, I’m sure they are facing numerous requests these days!

Hope things turn out in your favour.

Best,
Steph

[Removed user]

17 March 2020 at 14:25:44 #931470

Hello Steph

Thanks for your fast response. Yes let me wait this week for the reply. If there is no response, I will put a follow up next week again.