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Full Swiss Half Fare Card refund Klook

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Posts: 12
Kddale123
Kddale123
8 posts
new member
Jun 11, 2020 - 9:42 AM

I have received word from Klook that they have received my tickets back but are still saying only getting 85% refund

(continuing from www.myswissalps.com/forum/topic/swiss-half-fare-card-refund-via-klook)

Ildiko
Ildiko
978 posts
top member &
moderator
Jun 11, 2020 - 12:52 PM in reply to Kddale123

Hi Kddale123,

I am very sorry to hear.

Did you refer in your previous email to them what Arno suggested in this post: www.myswissalps.com/forum/topic/swiss-half-fare-card-refund-via-klook? (their announcement: www.klook.com/en-US/article/8219-europe_train_announcement).

Ildiko

Last modified on Jun 11, 2020 - 2:07 PM by Arno
Yeatesp
Yeatesp
12 posts
new member
Jun 12, 2020 - 9:24 AM

Hi Kddale123, I was the other person in the same boat as you about a month ago, I received an email from klook saying they were going to refund the balance to me which they have. I would like to thank Arno for his help as I am sure this would not have happened without his intervention. I had 2 other bookings with klook for activities in France which after many emails they are also going to refund. Hopefully you get your other 15% back soon. Thanks Again Arno.

Kddale123
Kddale123
8 posts
new member
Jun 12, 2020 - 9:32 AM

Thank You Yeatesp,

I have emailed Klook again referencing the special refund policy, hopefully I will get a full refund. They have only just received the tickets back, it has taken a month to get them there by Aust post. I will keep at them.

Yeatesp
Yeatesp
12 posts
new member
Jun 12, 2020 - 9:49 AM in reply to Kddale123

I know how you feel, I am in Adelaide. I actually did not have to do anything, I assume it was whatever Arno did, I just received an email stating I would be receiving the balance and a few days later it was there.

Arno
Arno
14331 posts
expert &
moderator
Jun 13, 2020 - 5:57 AM

I'm glad to hear how that worked out Yeatesp. Good luck Kddale123!

Kddale123
Kddale123
8 posts
new member
Jun 22, 2020 - 12:25 AM

Klook still following up on cancellation and refund request. No money as yet. Fingers crossed

Kddale123
Kddale123
8 posts
new member
Jun 24, 2020 - 9:45 AM

Klook has now said that I will get full refund, just waiting on it to be processed

Ildiko
Ildiko
978 posts
top member &
moderator
Jun 24, 2020 - 11:19 AM in reply to Kddale123

Hi Kddale123!

I am really happy to hear that. :)

Ildiko

Yeatesp
Yeatesp
12 posts
new member
Jun 24, 2020 - 11:20 AM in reply to Kddale123

Well done

Kddale123
Kddale123
8 posts
new member
Jun 26, 2020 - 11:19 PM

Full refund received, can't wait to visit switzerland in the future

Yeatesp
Yeatesp
12 posts
new member
Jun 27, 2020 - 1:15 AM in reply to Kddale123

Phew. 2022 for me.

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