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Swiss motorway vignette did not arrive yet


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lbiggs020260
lbiggs020260
24 posts
new member
Jun 17, 2021 - 3:45 PM

Hi

Has anyone else had problems with Vignetteshop.co.uk

I took advice from this website and ordered my swiss motorway vignette from Vignetteshop.co.uk. They say they posted it 8 days ago but it has still not arrived with me and now if I try to call them on the phone I get a message that the phone number is not accepting calls

Any advice welcome

thanks

Arno
Arno
14582 posts
expert &
moderator
Jun 17, 2021 - 4:09 PM

Hi lbiggs020260,

Sorry to hear that! Can you get me an order number? I'll try to get in touch and find out what happened.

lbiggs020260
lbiggs020260
24 posts
new member
Jun 17, 2021 - 4:34 PM in reply to Arno

Yea it is 4653

thanks.

Arno
Arno
14582 posts
expert &
moderator
Jun 18, 2021 - 10:40 AM

Thank you. I am working on it.

lbiggs020260
lbiggs020260
24 posts
new member
Jun 18, 2021 - 12:28 PM

I had an email from them today saying it was posted on 9 June abd should arrive in 5-7 business days (not the 1 week they quoted when I ordered). It is now 7 working days and it’s still not arrived. Let’s hope it comes tomorrow as that is when I set off for Switzerland. Do you know if they post with a tracked service? Wondering if it lost in the postal system.

Arno
Arno
14582 posts
expert &
moderator
Jun 18, 2021 - 3:34 PM

I got in touch and they said it was shipped June 15. That would explain why it hasn't arrived yet. Did you re-try the phone number? This is the correct one as far as I know: +44 (0)20 36089807. I'll let you know once I found out more.

lbiggs020260
lbiggs020260
24 posts
new member
Jun 18, 2021 - 3:41 PM

Thanks.

thats interesting. Why are they telling me it shipped on 9th and your it shipped on 15th.

agree if only shipped on 15th no wonder it hasn’t arrived. I am surprised considering the value that they dont send it with some tracking on. If they did we could see where it is now!

Arno
Arno
14582 posts
expert &
moderator
Jun 20, 2021 - 8:55 AM

I don't expect to receive more details until tomorrow. Did you receive it in time by any chance?

lbiggs020260
lbiggs020260
24 posts
new member
Jun 20, 2021 - 11:37 AM in reply to Arno

No unfortunately not.

I did contact them again yesterday with a promise of a response within 24 hours but not heard back.

im thinking of contacting the credit card company and trying to sort out with them. Obviously the vignette is no use to me now. ☹️

Anna
Anna
1519 posts
top member &
moderator
Jun 21, 2021 - 4:44 AM in reply to lbiggs020260

Hi lbiggs020260,

Sorry to hear about your situation. Yes, I think it may be best to contact your credit card company and request for a refund.

If you haven't ordered a new vignette yet, you can get one from any of the gas station at the borders.

Have a safe trip.

Regards,

Anna

Arno
Arno
14582 posts
expert &
moderator
Jun 21, 2021 - 7:06 AM

My suggestion would be to first sort it out with https://www.vignetteshop.co.uk, as I assume they have a procedure for this. If that doesn't work, then go to your credit card company. The vast majority of shipments arrive in time, but there's always the few that don't unfortunately. I'll let you know once I have more info.

Last modified on Jun 23, 2021 - 7:10 AM by Arno
lbiggs020260
lbiggs020260
24 posts
new member
Jun 21, 2021 - 7:39 AM in reply to Arno

Hi Arno

thanks but I took Anna’s advice and raised it with my credit card company and they have refunded me.

I understand what you are saying but when they tell me one thing (shipped 9 June) and you another (shipped 15 June) then there is a problem with this supplier.

Anna
Anna
1519 posts
top member &
moderator
Jun 21, 2021 - 10:16 AM in reply to lbiggs020260

Thanks for your update.

Regards,

Anna

Arno
Arno
14582 posts
expert &
moderator
Jun 21, 2021 - 3:50 PM

Hi lbiggs020260,

I was able to figure out what happened. Your vignette was actually shipped on June 9, about 90 minutes after you placed the order (I attached their internal order log). The reason I was told it was June 15, was a mistake by their staff: they probably saw the time (15 hours; 3 PM) in that log and mistakenly passed that on as the date to me.

So, the postal services caused the delay in this case. You should have received it in about a week as promised, and that would have been in time for your trip. In cases like this you can send the vignette back to them and they will get you a refund. Since you've already disputed the charge via your credit card, you can send the vignette back and there won't be another refund of course :-) Should the vignette not get delivered at all, please let them know.

As for the phone number: it hasn't changed and you should be able to reach them during office hours through +44 (0)20 36089807. Not sure what happened when you tried to reach them.

This retailer has successfully shipped thousands of vignettes and can definitely be trusted. Otherwise we wouldn't link to them. In this case it was an external factor and some bad luck regarding communication that caused this bad experience for you. Sorry about that!

Hopefully it's all cleared up now. Enjoy your trip! If you have any chance to post a trip report here afterwards that would be great!

Last modified on Jun 21, 2021 - 4:10 PM by Arno
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