Swiss Travel Pass only shipped 4 mo. before trip?

Swiss Travel Pass only shipped 4 mo. before trip?

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ptr021
ptr021
7 posts
new member
Mar 8, 2018 - 2:30 AM

Hi Guys,

I searched the forum but couldn't find an answer to my question.

If I missed it, I'm sorry.

I purchased a Thee day Swiss Travel Pass early last month for my family of four from a place not listed on your recommendations. I wasn't sure if I should list the company name here. I thought they would have sent the passes out via mail since I paid for that option at the time of purchase. When I didn't receive it a couple of weeks later, I emailed them and they informed me they can not issue them until 4 months of departure date. We will be in Zurich on 8/1. From what I found on here, is that they ship them out shortly after purchase. I don't know if this is a legit company, and it would be 60 days after I paid for them on my credit card. I wouldn't be able to contest the charge if they never send the passes.

Am I wrong to feel this way?

Any advise is appreciated,

Paul

Arno
Arno
10304 posts
expert &
moderator
Mar 8, 2018 - 7:58 AM in reply to ptr021

Hi Paul,

Welcome to MySwissAlps! Where did you purchase? Perhaps I've heard of them despite they're not on our list of trusted retailers.

ptr021
ptr021
7 posts
new member
Mar 8, 2018 - 1:35 PM in reply to Arno

www.swiss-pass.ch

Swiss Travel Pass.

Arno
Arno
10304 posts
expert &
moderator
Mar 8, 2018 - 1:50 PM

Hi Paul,

I've seen that site before but I don't really know them. I think they don't sell passes but re-route orders to actual retailers like www.swissrailways.com/ en (the official SBB tourist web shop). To be sure you'll best contact them and ask. In any case, it is not uncommon that pass orders will only be e-mailed a few months before your trip if you order well in advance. Passes simply can't be issued any sooner.

Last modified on May 17, 2018 - 11:50 AM by Arno
ptr021
ptr021
7 posts
new member
Mar 8, 2018 - 1:59 PM in reply to Arno

Ok. Thanks for your quick response.

rockoyster
rockoyster
3337 posts
expert
Mar 8, 2018 - 7:35 PM in reply to ptr021

That site (www.swiss-pass.ch) is run by the Swiss Travel Centre stc.ch/en/

Last modified on Mar 8, 2018 - 7:36 PM by rockoyster
ptr021
ptr021
7 posts
new member
Mar 8, 2018 - 7:41 PM in reply to rockoyster

So nothing to worry about then. I thought maybe I got taken for a ride.

Thanks,

rockoyster
rockoyster
3337 posts
expert
Mar 8, 2018 - 7:59 PM in reply to ptr021

I assumed it was run by the STC because that is the contact email they provide at https://www.swiss-pass.ch/imprint/

May be worth checking with STC just to be on the safe side.

ptr021
ptr021
7 posts
new member
Mar 9, 2018 - 2:39 PM in reply to rockoyster

Yes. I did get an email back from a person with the Swiss Travel Centre.

When I signed up they asked for our names but never for DOB or passport numbers. I'm assuming they don't need that? You just have to show them if your asked for it on a train?

Arno
Arno
10304 posts
expert &
moderator
Mar 9, 2018 - 3:02 PM in reply to ptr021

Hi Paul,

If they didn't ask for those details you have most probably ordered a physical pass, to be shipped to you. With e-mail delivery they always ask for date of birth and passport numbers as they need to include those on the pass. A Swiss Travel Pass physically delivered to you is rare nowadays but it can still be done. It will have a few blank fields that you need to fill out to validate the pass. It is explained here: www.myswissalps.com/sw isstravelpass/howtouse.

Arno
Arno
10304 posts
expert &
moderator
Mar 9, 2018 - 3:06 PM in reply to rockoyster

Hi Rockoyster,

It looks like it is run by an private marketing organization called Qmarketing, but they show the same booking engine as the official SBB web shop at www.swissrailways.com/ en, which is operated by STC (owned by SBB). So it should indeed all be fine.

Last modified on May 17, 2018 - 11:50 AM by Arno
ptr021
ptr021
7 posts
new member
Mar 9, 2018 - 5:52 PM in reply to Arno

I believe I had to have it shipped because I was getting the family card and it stated that couldn't be printed out. I would have preferred just printing out at home.

Thanks for all your help.

Arno
Arno
10304 posts
expert &
moderator
Mar 9, 2018 - 6:22 PM in reply to ptr021

I'm not sure what happened there as the Swiss Family Card can be printed at home as well. At least nearly all the partner sites on our list can.

In any case it should all be fine. Enjoy the rides, and Switzerland!

ptr021
ptr021
7 posts
new member
Mar 9, 2018 - 7:09 PM in reply to Arno

Thanks!!

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