Mar 8, 2018 - 2:30 AM
I searched the forum but couldn't find an answer to my question.
If I missed it, I'm sorry.
I purchased a Thee day Swiss Travel Pass early last month for my family of four from a place not listed on your recommendations. I wasn't sure if I should list the company name here. I thought they would have sent the passes out via mail since I paid for that option at the time of purchase. When I didn't receive it a couple of weeks later, I emailed them and they informed me they can not issue them until 4 months of departure date. We will be in Zurich on 8/1. From what I found on here, is that they ship them out shortly after purchase. I don't know if this is a legit company, and it would be 60 days after I paid for them on my credit card. I wouldn't be able to contest the charge if they never send the passes.
Am I wrong to feel this way?
Any advise is appreciated,