[Aniruddha111]

19 September 2020 at 8:36:08 #825691

Hi Team,

I have created 4 days Swiss Travel Pass Consecutive on HappyRail website as per your suggestion through email. The payment was completed successfully but tickets/pass is not generated.

I booked the pass on Friday 18th September 2020 and my start date for journey is 22nd September 2020. Can you please contact the HappyRail team on priority and send me the generated pass as soon as possible.

Thanks & Regards,

Aniruddha

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[Anna]

19 September 2020 at 11:49:03 #934286

Hi Anirudha111,

Thank you for joining MySwissAlps.

I am sorry about the incoveniences. We will follow up. Would you be able to share your reference number?

Thank you and will try to get back to you soonest.

Regards,

Anna

[Arno]

19 September 2020 at 11:52:00 #934287

Hi Aniruddha,

I’m sorry to hear you didn’t receive the pass yet. You can best contact them yourself, please see http://www.myswissalps.com/aboutus/partners/happyrail. If that does not work somehow, then please let us know the HappyRail order number.

Do make sure to check your spam folder, and ask your e-mail provider if possible. Passes are sent automatically, so there’s a fair chance it was sent successfully but caught by a spam filter.

Feel free to get back in touch if you need further assistance.

[Aniruddha111]

20 September 2020 at 15:07:24 #934288

Hi Arno,

I have already contacted them, but i have not received any response till now.

My Order Reference: KCRNYY

My Order Reference for second pass : 4MZEIO

I have attached the screenshot for your reference. Can you please help me out here?

Attachments:

1. 

   eeec677f-ae91-4617-9986-373c7cbae648.jpg
   

[Arno]

21 September 2020 at 5:02:05 #934289

Hi Aniruddha,

Thanks for the reference numbers. HappyRail will respond during business hours, so I expect them to get back to you shortly. To be sure I have sent them the reference numbers as well. Please let us know once this has been solved.

[Arno]

21 September 2020 at 7:50:19 #934290

Hi again Aniruddha,

The passes have just been resent. Did you receive them?

[Aniruddha111]

21 September 2020 at 8:09:38 #934291

Hi Arno,

I have checked the status again and the tickets are not yet generated. I have not received any email from happy rail as well. Can you please check with the happy rail team once again?

Thanks and Regards,

Aniruddha

[Arno]

21 September 2020 at 8:18:05 #934292

Hi Aniruddha,

In that case it is your e-mail that is blocking the message (Gmail, right?). Although you should be able to download it from their website normally. I have asked them to call you to sort this out.

[Aniruddha111]

21 September 2020 at 8:29:12 #934293

Hi Arno,

I have checked it on their website only. The passes are not yet generated. I am hoping that they will call me soon.

You can provide them my contact number.

Thanks and Regards,

Aniruddha

[Arno]

21 September 2020 at 8:35:13 #934294

If you e-mail your phone number to us I will pass that on to them. Although they should already have that as it’s asked when booking.

Thank you!

[Aniruddha111]

21 September 2020 at 8:42:37 #934295

Hi Arno,

I have shared my contact information through email.

Thanks and Regards

Aniruddha

[Aniruddha111]

21 September 2020 at 13:35:02 #934296

Hi Arno,

I received my pass through an email. Thank you very much for your assistance.

Thanks & Regards,

Aniruddha

[Arno]

21 September 2020 at 15:04:34 #934297

Hi Aniruddha,

I’m glad to hear that! You’re most welcome.

Enjoy your trip!

Arno