Swiss Travel Pass refund through Rail Europe

  • Removed user
    Participant
    72625 posts
    29 March 2020 at 1:46:02 #825479

    Hi,

    I bought my Swiss Travel Pass(8 +2 free days for Australia and New Zealand residents ) through Rail Europe via a link provided on one of the Forum threads.

    I have contacted Rail Europe for getting a refund with no luck.

    Can you please provide me the email address of Rail Europe where I can submit my request for refund as we have cancelled our trip now.

    Be Safe

    Regards

    Harpreet G

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    Removed user
    Participant
    72625 posts
    29 March 2020 at 7:29:35 #931752

    Hello Harpreet G,

    Thanks for your question!

    I am sorry that you are have trouble contacting Rail Europe. Please try these two e-mail addresses for Australia and New Zealand residents:

    Good luck!

    Take care,

    Suzanne

    Removed user
    Participant
    72625 posts
    29 March 2020 at 8:00:11 #931753

    Thank you .

    Be Safe

    Removed user
    Participant
    72625 posts
    30 March 2020 at 2:15:52 #931754

    Hello Suzanne,

    From this COVID-19 situation, I can fully refund the SWISS pass, isn’t it? How long we can get cash back?

    Thank you

    Krittima

    Removed user
    Participant
    72625 posts
    30 March 2020 at 5:34:50 #931755

    Hello Krittima and Welcome to MySwissAlps,

    The definitive answer to your question can only be answered by the retailer you bought your Swiss Travel Pass from, so I suggest contacting them directly. I do, however, believe, that everyone is being quite collaborative within this unusual situation. Where did you buy your pass?!

    Best,
    Steph

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