Jun 26, 2017 - 4:03 AM
in reply to egolaszewska
Hi Eg, and welcome to MySwissAlps!
The first thing I would do is to check your spam folder in case the email has gone in there. Then I would check whether or not your credit card has been debited. Possibly the purchase was not successful.
Did you buy your tickets from this site?
www.swissrailways.com/ en?currenc y=CHF
If so, you could contact them at firstname.lastname@example.org to make enquiries. Perhaps there was a typo in your email address.
Or this site?
This site says:
"After the online purchase you can download the ticket via the download link displayed. You will see your ticket under “Tickets”. If the ticket is listed there, the purchase has been completed successfully. If the just ticket bought is not listed, select “Update tickets”. If you have not received a mail with a download link and if your ticket is not displayed, the purchase has not been completed and your payment card has not been debited."
You can contact them via the form on this page:
www.dml.sbb.ch/content /sbb/en/desktop/meta/k ontakt.accitm.reisenin landgruppen1.html