Train problems / delays with reservation

Train problems / delays with reservation

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barbabley
barbabley
8 posts
new member
May 31, 2017 - 11:59 AM

We arrived in Basal on May 28 and were making our way to Interlaken Ost on 3 day flex pass. Unfortunately there was a tragedy and some committed suicide by jumping in from of the train. We had reserved seats on our train. The journey was suppose to take about three hours. It ended up taking us about 7 hours and we had to stand on packed trains for much of the trip. We had planned to get to Lauterbrunnen and do some exploring of the area using our pass. By the time we reached Lauterbrunnen we were totally exhausted and it was late to start exploring. I realize the events of the day were unusual but we did pay for reserved seating which we only had for less than 30 minutes and no real opportunity to use the flex pass for anything other excursions, other than one point to journey when we had planned to use it more on that day.

Lucas
Lucas
5659 posts
expert &
moderator
May 31, 2017 - 2:35 PM in reply to barbabley

That is horrible to hear!

You can contact Swiss railways or the retailer you bought the reservations/tickets from to inquire about a refund or compensation for delay -Is that your question?

I'm not sure what the policy is in that situation however.

Lucas

barbabley
barbabley
8 posts
new member
Jun 1, 2017 - 3:24 AM

Yes that was my question. We are in Switzerland now. I purchased the tickets through SwissRailil. Is there some at the station in Lucern I can contact?

Alpenrose666
Alpenrose666
2137 posts
top member
Jun 1, 2017 - 6:34 AM in reply to barbabley

Hi Barbaley,

I'm sorry to hear you had such a disappointing start to your holiday due to that tragedy, and I can understand that you would like to follow up any possibility of compensation.

However, I would also ask: Is it worth wasting your precious holiday time trying to sort this out?

Your Swiss Travel Pass Flex cost CHF 248.00 for 3 days, or CHF 82.66 per day. Your trip from Basel to Lauterbrunnen would normally cost CHF 68.60 in second class. I know you could have done more with your pass on that day had you had time, but really, you are only CHF 14.06 out-of-pocket in a sense.

By all means pursue the possibility of compensation if you want to, but personally, I would rather spend my time sightseeing.

I wish you all the best, and hope that the rest of your holiday leaves you with wonderful memories.

Alpenrose

Last modified on Jun 1, 2017 - 6:35 AM by Alpenrose666
Lucas
Lucas
5659 posts
expert &
moderator
Jun 1, 2017 - 12:19 PM in reply to barbabley

Yes, you could talk to someone at the SBB office in Luzern and explain the situation and see if there is anything they can do for you.

Lucas

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