URGENT: How to pick up Swiss rail tickets in Milan

Hi Navnita,

I'm not 100% sure what the SBB instructions look like. However, if you can get your travel documents at any manned Swiss rail station, and assuming that the SBB does not have a sales outlet at the Milan station, this is my suggestion: in Milan, purchase a ticket to Chiasso. This is a Swiss border station close to Milan, so that ticket will not be very expensive. In Chiasso, you should be able to collect the ticket you ordered. The train you planned to take stops in Chiasso as well, so you can continue your trip as planned from here. According to the timetable, your planned train departs from Chiasso at 9.52am. If you just board another train which arrives in Chiasso before that time, you can collect your ticket there. Please use the timetable for the exact times, and pay attention to the fact that Milan as multiple rail stations. The timetable will suggest trains departing from the central station, but from other stations as well. There seems to be a train departing from Milan central station at 7.30 am, arriving in Chiasso at 8.28 am. Later trains depart from Milano Porta Garibaldi (I think it's about 1 km from the central station).

Another option might be to cancel the ticket and purchase one in Milan, but I don't know if you can still cancel it.

I'm sure this will be solved. Enjoy your stay!

Hello Cheryl,

So you already purchased tickets (or passes?) that need to be collected from a Swiss station only? The easier way is to just order them in advance, so you don't have to spend time on that locally. Your local reseller for Malaysia can be found here, but there are more options.

As for your questions:
1. I think that should be ok.

2. I'm not 100% sure of the situation in Chiasso, but usually customs will be handled on board of the train.

3. I don't fully understand but it looks rather complicated as you can arrange for the tickets in advance and just start traveling. It's not the normal way of purchasing tickets to have one person traveling back and forth to Chiasso just to get the tickets for the other travelers (again, I may not understand). But it's doable as you have time.

4. You can best ask the SBB directly.

Please feel free to provide more details and post further questions!