Jun 8, 2010 - 3:41 PM
I'm not 100% sure what the SBB instructions look like. However, if you can get your travel documents at any manned Swiss rail station, and assuming that the SBB does not have a sales outlet at the Milan station, this is my suggestion: in Milan, purchase a ticket to Chiasso. This is a Swiss border station close to Milan, so that ticket will not be very expensive. In Chiasso, you should be able to collect the ticket you ordered. The train you planned to take stops in Chiasso as well, so you can continue your trip as planned from here. According to the timetable, your planned train departs from Chiasso at 9.52am. If you just board another train which arrives in Chiasso before that time, you can collect your ticket there. Please use the timetable
for the exact times, and pay attention to the fact that Milan as multiple rail stations. The timetable will suggest trains departing from the central station, but from other stations as well. There seems to be a train departing from Milan central station at 7.30 am, arriving in Chiasso at 8.28 am. Later trains depart from Milano Porta Garibaldi (I think it's about 1 km from the central station).
Another option might be to cancel the ticket and purchase one in Milan, but I don't know if you can still cancel it.
I'm sure this will be solved. Enjoy your stay!