Feb 15, 2018 - 7:28 PM
For his 70th birthday my children bought my husband a Glacier Express voucher. Value CHF 325. This was intended to cover the trip from Zermatt to St Moritz in first class with a 3 course meal. I have a Swiss Travel pass so my ticket cost is covered. Unfortunately I have made an error when reserving the seats & I am having difficulty trying to resolve it.
When I went on line to reserve seats & book 2 meals I missed the box where you have to put in the voucher code. This was because on the booking page it asks you to enter the discount code not the Voucher code so I didn't realise it was the same thing. Consequently I had to pay for the seat reservation & meals without using the voucher. I rang Glacier Express to try & cancel the reservation & try again but was told I couldn't do this. I could only make new reservations & then ring to cancel the original booking. I didn't want to do this as I had reserved the only 2 seats on their own which we specifically wanted. I also asked how the voucher works. If I had used it to make the seat & meal reservations could I use the same code again to buy a ticket on the appropriate date. The girl I spoke to could not understand what I was trying to ask so I gave up.The cost of a first class ticket is CHF269 so that will leave a balance of CHF56 on the voucher. So my questions are:
1) Is there some way I can use the balance of CHF56. Maybe by buying drinks on board the train??
2) Are there souvenirs on board the train or at the stations which I could purchase & use up the balance.
3) How will train/shop staff know there is a balance. Will they be able to use the voucher code to find out. There is no bar code to scan.
I have looked everywhere on the Glacier Express website to try & answer these questions but cannot find any information. Can anyone help please.