Oct 6, 2016 - 12:47 AM
in reply to Arno
Thanks for your efforts.
I was involved for many years in a specialty products business. When for any reason, we wished to discontinue a product, our staff on the interface with customers explained and listened.
We were part of a company that sold commodity products at very large volumes and USD flows. Pricing in their case was set at the top of the business, because so much dollar volume was involved. Pricng was dictated by internal considerations, with almost no input from customers.
Our response in our customer focused specialty business was, essentially always, "We'll keep the product, but we have to raise the prices." Worked well for all concerned. Kept the customers happy, and met our profitability goals. Was quite puzzling to those who sold large volumes, with pricing dictated top down. They were accustomed to dictate to the customers...for better or worse.
The effort for SBB to keep any pass and alter pricing is trivial. Their response is insensitive to the customers. They could simply raise the price until the customers stopped buying.
Nice that they have a monoply...;-(
You are dealing with a bureaucracy who does not understand the concept of listening to the customer.
Did you suggest that they raise the price?