Apr 1, 2017 - 6:33 PM
Hi warangkana, welcome to MySwissAlps!
I'm sorry to hear about this issue. I haven't heard of this before. Even though this is unfortunate, buying online (normally) is much easier than at the airport. Waiting times can be substantial there. The pass you purchased online and printed at home allows you to board the train right away, so no time lost and missing the first available train. In this case however you will need to change the starting date, and you will need to do so through the company you purchased from. It looks like you bought from the domestic SBB site. I don't have details about their order process, nor do I have more contact details than the mail address you shared and a 0900 phone number that only works within Switzerland. We normally recommend the SBB tourist webshop at www.swissrailways.com/ en (contact details here). I am pretty sure they would have changed the starting date for free as there is a manual step in their order processing. I'd recommend to wait for SBB to reply to your e-mail (might be Monday). Perhaps they can change it for free too as the start date is still in the future. Worst case they charge a 15% cancellation fee and then issue a new pass.
I hope this helps somewhat. Enjoy your stay nevertheless!
Last modified on May 17, 2018 - 11:42 AM by Arno