How to confirm purchase of Swiss Travel Pass Flex

  • JudyWong
    Participant
    24 posts
    12 May 2017 at 14:52:38 #811796

    We have paid for the Swiss Travel Pass Flex but did not receive any confirmation of purchase.

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    Arno
    Moderator
    15471 posts
    12 May 2017 at 15:34:48 #863207

    Welcome to MySwissAlps, Judy!

    You can best contact the company you purchased from. However, I might be able to provide some details if you let us know where you purchased, when you purchased, and what the start date of your pass is. A list of retailers can be found here.

    JudyWong
    Participant
    24 posts
    13 May 2017 at 12:27:42 #863208

    Thanks for your feedback Arno.

    See attached for the site site we bought from as well as the only document we received.

    Our Swiss Travel Pass Flex is for 4 days to start from 27 May. We abought on 11 May and due to depart from Malaysia on 25 May. Payment has been charged to our credit card immediately we submitted our purchase.

    JudyWong
    Participant
    24 posts
    13 May 2017 at 14:00:48 #863209

    Due to some miscommunication we just realised the confirmation of purchase has been received. My apologies for any confusion.

    Nonetheless, how do we find out when it will be reaching us, as the confirmation did not indicate the expected date of delivery, bearing in mind that we will be leaving before end of May 2017. Attempts to source for their contact details from their website has not been successful. .Do share and assist where possible. Thanks.

    Arno
    Moderator
    15471 posts
    13 May 2017 at 14:30:47 #863210

    Hi Judy,

    Great, so you purchased from the Swiss Railways webshop, and the order has been received by them. Shipping to Malaysia should take about 5 days. Things look fine to me. If you want to contact them to be sure you can find contact details here, and contact details should be on the confirmation e-mail as well.

    JudyWong
    Participant
    24 posts
    14 May 2017 at 5:13:03 #863211

    Thanks again Arno.

    Hope all goes well and we will receive our passes by end next week.

  • The thread ‘How to confirm purchase of Swiss Travel Pass Flex’ is closed to new replies.

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