The short version
We do our very best to provide you with correct information through our website, email, or any other channel we may use. However, we do not guarantee the accuracy of our information, nor are we responsible for any damage that may result from missing or wrong information.
The full version
The information on this website is for informational purposes only. The information is provided by MySwissAlps.com, and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability concerning the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk. This also applies to the communication between you and MySwissAlps.com and to related channels (social media, our forum, etc.).
In no event will we be liable for any loss or damage, including without limitation: indirect or consequential loss or damage arising out of, or in connection with, the use of this website or our travel planning services.
When you use our travel planning services (e.g. MySwissAlps Plan + Package, MySwissAlps Package, or MySwissAlps Trip Planning Help), MySwissAlps.com acts solely as an independent travel advisor and planner. We may design a suggested itinerary based on your request, or assist with an itinerary provided by you. We are not a travel agency or tour operator. We do not sell, book, or execute travel packages, nor do we process payments for the actual trips.
If you choose to proceed with a travel package, whether based on an itinerary created by us or provided by you, we will connect you with a trusted third-party partner who can offer a matching travel package. The purchase of this package establishes a direct and separate legal agreement between you and the partner. All aspects of the booking, including but not limited to payments, cancellations, modifications, hotel quality, and the actual execution of the trip, are governed strictly by the partner’s terms and conditions.
It is your sole responsibility to review the package offered by our partner (including but not limited to dates, locations, accommodation, and pricing) to make sure it meets your expectations before you confirm and pay for the booking. MySwissAlps.com is not a party to this final booking agreement and cannot be held liable for any issues, disputes, or damages arising from the execution, cancellation, or modification of the trip.
While we use our expertise to assist you, our service is advisory. In the event of a proven error or omission in our planning service with serious consequences for your trip, our maximum liability towards you is strictly limited to the refund of the service fee you paid directly to MySwissAlps.com (if any).
Throughout this website, we link to other websites, and website visitors can link to other websites too (for example in our forum). These websites are not under the control of MySwissAlps.com. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. The only websites we recommend using are those of our partners. However, even in those cases, we have no control over these websites and do not take any responsibility for your interaction with those websites.
Every effort is made to keep MySwissAlps.com up and running. However, MySwissAlps.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control, or due to system maintenance.
Forum
Additionally, we want to explicitly mention our limited responsibility regarding messages in our community. Any account owner can post to the forum. MySwissAlps.com is not responsible for such messages. Anyone who posts is required to obey the forum rules. If you participate in our forum, you agree that MySwissAlps.com cannot and will not be held responsible for incorrect information, damage, or claims that may result from messages posted in the forum.
MySwissAlps.com reserves the right to edit or remove posted messages without prior announcement or consultation. MySwissAlps.com also reserves the right to block or remove the account of members not complying with the rules stated in our forum guidelines.
MySwissAlps.com can change the forum rules and this disclaimer at any time without prior notice and without entering into correspondence with its members.