MySwissAlps.com includes 
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Train system totally superb, MySwissAlps.com a total blessing for the great knowledge.
Many thanks for your quick response and comments, you’re great! It makes me feel rightly supported!
Thank you for your prompt and clear communication, Annika! It has been invaluable.
Questions we can help you with
Concrete, specific questions are the best way to take advantage of our in-depth travel experience. For example:
- Day trips: “I have nothing planned on the afternoon of September 24, what would be a scenic activity with the Swiss Travel Pass?“
- Day trips: “I’m afraid of cable cars but I do want to visit mountain tops from Interlaken. Where do I go?“
- Itinerary optimization: “I know which towns I want to visit, but which order is best to limit travel time?“
- Itinerary optimization: “I have 3 days in Lucerne but my wish list is too long. What activities will give me optimal variety?“
- Itinerary optimization: “ChatGPT suggested this route from Zurich to Lucerne, but is it the most scenic?“
- “Live” travel guidance: “I’m in Switzerland and had planned a Jungfraujoch trip the day after tomorrow. It will rain, what’s a good alternative?“
- Mode of transport: “Should I take the trains or drive?“
- Train travel: “I can’t find a train from Zurich to Zermatt.“
- Train travel: “Should I book 2nd or 1st class train travel?“
- Train travel: “I can’t figure out how to book my Glacier Express seats from Zermatt to Chur on September 23, please help.“
- Where to book: “Where do I get my Mount Pilatus tickets?“
- Where to book: “I’ve found two travel packages online, which one includes the best selection of mountain peak visits?“
- Where to stay: “Is there a 3-star hotel very close to the Lucerne train station?“
- Where to stay: “I found St. Moritz too expensive, where else can I stay and still do my day trips?“
- Where to stay: “I’m trying to choose between two hotels, which is best for me?“
Questions we can’t help you with
We can’t help with broad, generic questions, questions that require an immediate answer and tasks. For example:
- Broad, generic: “Create a full itinerary for me.“
- Broad, generic: “Check my entire itinerary.“
- Broad, generic: “Calculate which train pass is cheapest for me.“
- Immediate answer: “I’m on a train right now and don’t know how to transfer to the train to Zurich.“
- Immediate answer: “The weather is bad today, what should I do?“
- Task: “Book me Glacier Express seats.“
Why choose MySwissAlps Trip Planning Help – Email?
Meet your experts: Arno and Annika
Sure, you can find answers yourself! But we’ve been exploring Switzerland for more than 25 years, and have answered tourist questions for more than 20 years. So we understand how overwhelming planning can be, with so many rail passes, panoramic trains, mountains, and charming towns to choose from! Without help, it takes days or weeks to figure everything out.
Here’s what you get from us
You can skip the endless browsing for answers and use our expertise to fine-tune your travel plan. Here’s what our insider know-how gives you:
- Get a second pair of eyes. Not just any, but expert eyes, who can help based on real life travel.
- Save days or even weeks of research.
- Avoid planning mistakes and choice overload.
- Always have an expert to assist you while traveling.
MySwissAlps is independent. We’re not a traditional travel agency, and we don’t sell anything else but our advice. We only recommend what’s best for you!
Annika, co-founder of MySwissAlps: “I’ve explored Switzerland since early childhood and I still can’t get enough of it! It would be my pleasure to help you make your trip flawless and worry-free.”
Trip Planning Help – Email prices
- 7 days: CHF 99
- 14 days: CHF 189
- 21 days: CHF 279
Prices are excluding 21% VAT if you live in Europe. No VAT applies if you live elsewhere.
➤ Get started with Trip Planning Help – Email
What happens after I submit a request for Trip Planning Help?
- We’ll check if we can help with the kind of questions you have in mind, so you’ll be sure your money is well spent.
- If so, we’ll send you a payment link. If not, we’ll suggest an alternative.
- Once every day, Arno or Annika sits down to personally help you, and sends you a practical reply. Moneyback Guarantee: if we skip a day, we will refund the cost of a full week of support.
- We aim to send you concise practical replies. We might include screenshots or links to further information.
Arno, founder of MySwissAlps: “Preparation is everything. Switzerland is small, but incredibly varied. Travel takes time, but that’s worth it if you take the right scenic routes. I’d love to help you make smart choices, getting the most out of the time you have, and prevent unpleasant surprises.”
We worked with Annika at MySwissAlps to plan our trip. The process was efficient and easy and Annika did a great job of turning our wishlist into a manageable trip, She was very knowledgable about the various regions and towns within them and the details of the hotels. She was able to suggest many options for day trips and excursions during our vacation and we cannot wait to experience the trip this summer. The actual booking process was also very easy, with clear instructions and a user friendly interface. Overall it was a very good experience.
I had a truly wonderful experience working with Annika at MySwissAlps for planning our family vacation to Switzerland this August. From the very first email, her thoughtful approach and warm personal touch stood out — her personalized video walking us through the trip plan was such a nice surprise! Over many weeks, Annika patiently answered every one of my questions, truly taking the time to understand what our family was looking for. The detailed travel plan she created perfectly balances fun activities for our college-age kids (zip lines, toboggan runs, mountain coasters, scenic train rides) with quieter moments to soak in Swiss scenery. She also went the extra mile to arrange a flexible pay option that gave us the peace of mind to finalize the booking. Her responses are always prompt, helpful, and full of useful details. I simply cannot recommend Annika and MySwissAlps highly enough.
MySwissAlps did a wonderful job in compiling a train and hotel itinerary through the Alps. Took the stress of all the details and scheduling off my shoulders. Annika has wonderful suggestions for outings, restaurants and shopping in each of the locations. Always quick to answer questions. Would highly recommend MySwissAlps.
MySwissAlps did a wonderful job of planning our train and hotel itinerary through the Alps. It took the stress away of the detailed planning needed for the trip. Her suggestions for outings, restaurants, and shopping look spot on. We can’t wait for our adventure. Thank you, Annika!
MySwissAlps and especially Annika have been fantastic throughout the entire trip planning process. Annika is knowledgeable, professional and incredibly responsive. She has taken all our interests and preferences into consideration in developing a very personalized and detailed travel plan. We’re very grateful for her thoughtful guidance and excited for our summer trip to Switzerland.
I highly recommend MySwissAlps.com for anyone planning a trip to Switzerland! I contacted them just 20 days before my departure, which felt like very short notice, but Annika responded quickly and professionally. In just a few days of mail exchanges, she put together a detailed, customized travel plan that perfectly matched my preferences and interests. She efficiently arranged the entire travel package through their trusted partner and made sure everything was booked and confirmed smoothly. Annika was incredibly helpful—she answered all my questions patiently both before and after the booking, providing clear guidance and reassurance every step of the way. Thanks to their expertise and fast service, my Swiss adventure planning was stress-free and absolutely amazing, even though the tight time frame. If you’re looking for personalized, reliable help with Switzerland itineraries, hotels, trains, or full packages, MySwissAlps is the way to go. Thank you, Annika and the team! 28 páginas web
Annika took the time to find out what kinds of things we wanted to do, how much time we had to spend, what our budget was and delivered above expectations in every area! I would highly recommend the services of MySwissAlps.com
My husband and I recently returned from our very first European trip which included time in Switzerland planned by MySwissAlps.com. We enjoyed every recommendation and accommodation that Annika sent to us! Great stays, great places, and great activities! Thank you! We highly recommend!
We really appreciate the step by step, attentive approach, prompt responses, and friendly advice for our trip regarding stays and activities along the way. Going through the travel agent with Annika was easy and Annika’s assistance has given us more confidence in our plan. I hope to add an update after our adventure next year.
These folks took time out of their day to provide a ton of valuable resources, links, and just overall solid suggestions to make our trip less stressful. Their knowledge and level of service is unmatched. I highly recommend anyone who’s thinking of a trip to Switzerland, start here.
We are planning a family trip summer of ’26, and Annika has been an amazing help with offering her knowledge and guidance!!! Excellent company and good people!
MySwissAlps did an amazing job planning our trip. We were in Switzerland for 11 days and we covered alot of ground in that time. Arno and his team did an excellent job giving pointers and guiding us on how much time we should spend at each location. They arranged our hotels to be very convenient to the train stations. All of the hotels were clean and welcoming with friendly hosts. Most had restaurants that were fantastic. Most all of the complimentary breakfasts were much more than just a cold continental breakfast. Also, the Swiss rail pass that Arno booked for us exceeded our expectations. It is well worth the money and provides so much freedom. We couldn’t be happier with our vacation and will definitely use MySwissAlps travel group again!
Wonderful service provided by Annika at Myswissalps, prompt & helpful. For my first trip to Switzerland this December (2025) for a two-week Christmas adventure, Annika identified my priorities & main interests then mapped out an excellent itinerary which covers an exciting range of locations & travel experiences. A bucket list trip awaits. Thank you Annika!
Just home from 10 days in Switzerland. Although we planned most of the trip on our own, it would not have been possible without Annika’s guidance and understanding of the country and what we were trying to do. Excellent ideas on routes, hotels, side trips and always being available to run ideas by. I can’t say enough about My Swiss Alps, use them!!!! Get to Murren!!!!!
This was my first trip to Switzerland. I was glad I had approached MySwissAlps to plan my itinerary. This had taken away the stress of planning my itinerary. The itinerary was well planned and I did not encounter any problems travelling on our own in Switzerland. I managed to visit Lucerne, Interlaken, Montreux, Zermatt and Zurich in 9 days. We were mesmerised by the beautiful sceneries everywhere we go and we will definitely make a return trip again.
Very easy company to deal with. They can tailor a swiss holiday to whatever you’re requirements are.
I really appreciate the thorough and timely information from Annika, it was most helpful in simplifying travel in Switzerland. She was genuinely focused on ensuring our travel interests were met, rather than on promoting packages or services. The resources she provided made our vacation better than we could have imagined!!
I wanted to book a Swiss Rail holiday during the later Winter months of 2026. Although I have arranged and booked before on Swiss Rail, the advice and really helpful suggestions given by Annika of MySwisslAlps, was invaluable in finalising the itinerary. We have maintained flexibility due to the possibility of changeable weather which is another bonus. With the package booked we are all set to go. Well done and thank you Annika.
Superb service. met all my needs and I highly recommend to plan any trips to Switzerland. Thank you Annika!
My Swiss Alps in an extremely valuable resource when planning your trip to Switzerland. The travel system is kind of complicated and I got wonderful advice on various topics such as whether Stanserhorn cable car was included in my day pass and also how to get to Rhine Falls and Stein am Rhein from Zurich in terms of public transportation. I can’t say enough positives about this site!
I use Myswissalps to help plan my recent trip to Switzerland. The forum was extremely helpful before and even during the trip. They even suggested what side of the train to sit on for best views. There is a wealth of information on their website to help get you started. THANK YOU for all the information!!!!
Annika was extremely responsive to my questions and concerns and put together an extremely nice and thoughtful package for us. And even though there is a several hour time difference between us, I know she must have stayed late at times in order to communicate with me. I will be using this website to educate myself as to what to do and see on our trip and am very excited to do so.
This is a truly amazing service and support for tourists wanting to visit Switzerland. Annika answered my questions in detail and helped me choose the best itinerary. Thank you!
Thank you so much to the MySwissAlps team! My husband and I returned from our first trip to Switzerland last week, and the information provided by the website and forum was so helpful! We traveled by train to several cities, and listing the hotels close to the train stations made it so much easier for us to plan, as senior citizens. We also appreciated the wonderful information on the various train passes provided on the site, which was both useful and money-saving! We would recommend MySwissAlps to anyone planning a Switzerland visit- thanks again to the team!
My Swiss Alps is by far the most helpful forum of all. Their advice is accurate, informative and by far respectful.
FAQ about MySwissAlps Trip Planning Help – Email
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Can I ask you anything?
We love answering Switzerland questions and we have lots of experience! But, a few rules apply:
1) We know a lot, but not everything. We can’t guarantee an answer to every possible question.
2) Please ask concrete specific questions (“how long is the train ride from Zurich to Interlaken”), not broad questions (“check my itinerary”).
3) Please note that we provide information and suggestions. We can’t perform tasks like booking your train tickets or reserve a restaurant.
4) A Fair-Use Policy applies. Realistically, we can answer 5 questions per client per day. We reserve the right to answer a selection if you ask many more.Please also see the examples of questions we can and cannot answer.
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When exactly does the help start, and when does it end?
We reply to all of your emails that we receive between the start date you selected and the end date. The end date depends on how many days of help you purchased.
Example: on June 1, you purchased 7 days of Trip Planning Help starting on June 10. Emails received between June 10 and June 16 (inclusive) will be answered. Emails received before June 10 and after June 16 will not be answered.
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Do you reply during weekends and holidays?
Of course! We’ll be there for you every day.
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How does the Moneyback Guarantee work?
If we skip a day replying to you, we will refund the cost of a full week. This does not apply if we did not receive your email. This rarely happens, but emails do sometimes bounce at your or our email provider.
It is possible that you receive a slightly lower amount because of exchange rates and banking fees.
Please note that a “day” is a calendar day in the European time zone. Our reply can be sent at any time during the day, not necessarily exactly 24 hours after our previous reply.
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What if I’m not happy with the answers?
If you’ve read this page carefully, then purchased Trip Planning Help, but feel our answers are not helpful, please let us know immediately. We’d love to improve. We only want happy travelers, so if you are not satisfied, we’ll refund the unused portion of your Trip Planning Help plan.
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Why don’t I have to pay right away?
We want to make 100% sure we can help you. So, we first check your request, and then send you a payment link if we think we can help. If we can’t help, we suggest an alternative.
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Why do you decline some Trip Planning Help requests?
We want to offer you the very best assistance. That means we can’t help everyone or every type of question.
That’s why we ask you what kind of help you are looking for when you request Trip Planning Help. If we feel we can’t help you, we won’t send you a payment link, and we will suggest an alternative.
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Is there a cheaper option to get help?
Yes, there is. If you don’t mind asking your questions publicly, you can post them in the MySwissAlps forum. Unlike MySwissAlps Trip Planning Help – Email, replies are not guaranteed, and may come from different moderators and travelers.
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What if I don’t have time to plan my trip, even with Trip Planning Help?
In that case I’d recommend MySwissAlps Plan + Package. That’s the easiest way to book a perfectly customized Switzerland trip, where we do (almost) all the work for you.
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Who’s responsible for my trip?
You are. We will do our very best to help, so you’ll save time and end up with a better trip. However, we do not guarantee that all of our answers are 100% accurate. Please note that we reply from personal travel experience, and we do check if necessary. But, things can change, even overnight. Shops can close, trains get cancelled. Ultimately, you are responsible for your trip.
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Can I only email you once per day?
No, you can send us an email at any time. But we’ll only sit down once a day to take a good look at your questions and reply. Please do note that we can help you better if you bundle your questions, as that gives us a better picture of your travel plans.
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Why not use AI to help me plan my trip?
AI can give you an answer instantly. And it may even sound convincing. However, its advice is just an average of what tourists have posted online. The information might be outdated, it might miss important details about your preferences, or it might skip asking you practical questions that make or break a trip. It doesn’t know much about off-the-beaten-path towns and activities, or how to efficiently include them in an itinerary.
AI hasn’t visited Switzerland, and didn’t ride the trains or try the food.
With a pure AI travel plan, you’ll likely end up with an average and possibly flawed trip. Your trip will be like everyone else’s, which is not necessarily best in your particular case.
You’re about to spend a lot of money, and you deserve a fantastic trip. The price for our Trip Planning Help will be a tiny part of your total travel expenses, and gives you the opportunity to let real, experienced people help you.
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Can I schedule a live call with you?
Not at this time, but we’re open to suggestions. Do let us know if you’d rather have a live chat session or video call than help through email.
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Can I get help while I am traveling in Switzerland?
Absolutely! Trip Planning Help is perfect for your trip planning, but also as a backup for assistance during your trip. Please do keep in mind how we can and can’t help you: we can help you with concrete specific questions, we don’t book for you, and we reply once per day. You’ll find this explained in detail on the rest of this page.
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I will also need help for other countries than Switzerland, do you provide that?
We’re able to provide in-depth Switzerland information only. We can help with travel from Switzerland to neighboring countries, but you’d better contact someone else for assistance with travel in other countries.
