E-mail MySwissAlps.com 

Please note that we do not sell anything. If you have purchased from one of the partners we link to, it is best to contact them first.

If you have contacted the company you purchased from, and still can’t get your question answered, we’re happy to help.

These are the common reasons for not being able to create an account:

• You’re using a VPN (Virtual Private Network). If so, please wait 15 minutes and try again without a VPN.
• You already have an account for the e-mail address you entered. You can check that by requesting a new password here. If you receive an e-mail with a new password, you already have an account.

Please proceed if the above did not help you.

If you can’t log in, you may have entered the wrong password or e-mail address. Note that passwords are case-sensitive, so do not enable Caps Lock on your keyboard.

If you forgot your password, you can request a new one here.

Please proceed if the above did not help you.

Are you planning a trip yourself?

Most questions are answered on our website. Please use the top menu or the search box to get started. Can’t find what you’re looking for? Please post your question to the forum. Our team of experts is happy to help.

Would you like us to create a Switzerland travel package for you? Please go here.

Did you book through our MySwissAlps Plan + Package service?

If you are entitled to e-mail support, please feel free to reply to the e-mails we sent you. If not, you are most welcome to post your question to the forum.