[DaniPaul]

19 April 2022 at 16:16:53 #826925

Hi- I’m having difficulty linking my newly purchased 15-day Swiss Travel Pass to the SBB Mobile App. They ask for “customer number” and “postcode”. I don’t see any customer number on my pass. I only see “order number”. And by “postcode”, do they mean the zip code of my billing address?

When I entered the order number and my billing zip code, it didn’t work.

Also, can I put my pass and my husband’s on my mobile app so i can make a Golden Pass reservation for the two of us? Or do we each need to use our own app?

Thanks so much!!

Diane

[Anna]

19 April 2022 at 19:38:05 #940797

Hi Diane,

If you purchased your Swiss Travel Pass from a reseller, you can’t link the STP with the SBB Mobile app. But you can add the STP to your e-wallet and present this for inspection when requested. You can find more details here: http://www.myswissalps.com/swisstravelpass/howtouse

Options to book seats on the Golden Pass are available here: http://www.myswissalps.com/goldenpass/tickets

Regards,

Anna

[DaniPaul]

19 April 2022 at 20:15:26 #940798

Thanks. I bought it through the Switzerland Travel Center using the link on My Swiss Alps: shop.switzerlandtravelcentre.com/#/en/product/swissPass.

I thought this was the official site, and not a reseller but perhaps I was mistaken.

Diane

[Arno]

20 April 2022 at 5:52:42 #940799

Hi Diane,

That is an official site – the tourist web shop of the SBB, Swiss Federal Railways. Although any site listed on http://www.myswissalps.com/swisstravelpass/price is fine to purchase from. They all sell they exact same passes.

You can’t link Swiss Travel Passes to the SBB app, and there is no need to either. Note that the app is geared to Swiss citizens primarily and may refer to “SwissPass” (http://www.myswissalps.com/train/ticketspasses/practical/swisspass), which might be a little confusing. It has nothing to do with Swiss Travel Passes for tourists. Your Swiss Travel Pass is ready to use as soon as you’ve received it. There’s nothing else you need to do.

You don’t need to buy tickets for the majority of your trips, so you only need to use the app to look up train schedules. You’ll probably need some discounted mountain tickets, but you don’t need the SBB app for that either. The “How to use” page Anna mentioned explains it all.

GoldenPass reservations are not linked to your Swiss Travel Pass either. It’s a separate “product”, to be combined with any pass or ticket that covers the ride. In your case it will be the Swiss Travel Pass. Note that the reservations are optional, not mandatory: http://www.myswissalps.com/goldenpass/tickets.

Happy travels!

[DaniPaul]

21 April 2022 at 1:03:15 #940800

Thanks so much- I really appreciate the information.